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  <pubDate>Sun, 14 Jun 2026 19:02:55 -0400</pubDate>
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  <title>Ribbon’s Cloud Native Technology Partners with Agentforce Contact Center in the Public Cloud</title>
  <description>NewswireToday (newswire) - Thu, 14 May 2026 00:00:00 -0400 Plano, TX United States - Supports AI-first engagement model for contact centers - SalesForce.com / RibbonCommunications.com</description>
  <link>https://www.newswiretoday.com/news/186213/</link>
  <pubDate>Thu, 14 May 2026 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
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  <title>AeC Receives Frost &amp; Sullivan’s 2026 Brazilian Customer Experience Management Company of the Year Recognition</title>
  <description>NewswireToday (newswire) - Wed, 06 May 2026 00:00:00 -0400 San Antonio, TX United States - Recognized for its visionary innovation and disciplined growth, delivering exceptional customer satisfaction and operational excellence in Brazil’s evolving landscape - AeC.com.br</description>
  <link>https://www.newswiretoday.com/news/186166/</link>
  <pubDate>Wed, 06 May 2026 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
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<item>
  <title>Ubiquity Earns 2026 Frost &amp; Sullivan Enabling Technology Leadership Recognition for Advancing AI-Enabled Customer Experience and Measurable Outcomes</title>
  <description>NewswireToday (newswire) - Fri, 27 Mar 2026 00:00:00 -0400 San Antonio, TX United States - Frost &amp; Sullivan recognizes Ubiquity for advancing customer experience through transparency and reliability, delivering measurable outcomes via integrated BPO services and embedded AI capabilities - Ubiquity.com</description>
  <link>https://www.newswiretoday.com/news/185935/</link>
  <pubDate>Fri, 27 Mar 2026 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
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<item>
  <title>SharpenCX Receives the 2026 North American Cloud Contact Center Customer Value Leadership Recognition for Excellence in Trust-Driven CX Innovation</title>
  <description>NewswireToday (newswire) - Tue, 24 Feb 2026 00:00:00 -0500 San Antonio, TX United States - Frost &amp; Sullivan recognizes SharpenCX for delivering customer trust, transparency, and reliability through a cloud-native architecture and AI-driven workflows - SharpenCX.com</description>
  <link>https://www.newswiretoday.com/news/185706/</link>
  <pubDate>Tue, 24 Feb 2026 00:00:00 -0500</pubDate>
  <category>Customer Service / Call Center</category>
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<item>
  <title>e-Contact Receives Frost &amp; Sullivan’s 2025 Latin American Contact Center Solutions Customer Value Leadership Recognition for Excellence in Innovation</title>
  <description>NewswireToday (newswire) - Thu, 06 Nov 2025 00:00:00 -0500 San Antonio, TX United States - e-Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America - e-Contact.cl</description>
  <link>https://www.newswiretoday.com/news/185036/</link>
  <pubDate>Thu, 06 Nov 2025 00:00:00 -0500</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>TP Receives Frost &amp; Sullivan’s 2025 Asia-Pacific Company of the Year Recognition for Excellence in Customer Experience Management Services</title>
  <description>NewswireToday (newswire) - Wed, 15 Oct 2025 00:00:00 -0400 San Antonio, TX United States - TP honored for leadership in delivering digital business services and customer experience innovation across the Asia-Pacific region [TEP ISIN: FR0000051807 Reuters: TEPRF.PA Bloomberg: TEP FP] - TP.com</description>
  <link>https://www.newswiretoday.com/news/184881/</link>
  <pubDate>Wed, 15 Oct 2025 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
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<item>
  <title>ASC Earns Frost &amp; Sullivan’s 2025 Global Competitive Strategy Leadership Award for Revolutionizing Enterprise Compliance</title>
  <description>NewswireToday (newswire) - Tue, 27 May 2025 00:00:00 -0400 San Antonio, TX United States - ASC Earns Frost &amp; Sullivan’s 2025 Global Competitive Strategy Leadership Award for Revolutionizing Enterprise Compliance with Cutting-Edge, Omnichannel Recording and AI-Powered Analytics - ASCTechnologies.com</description>
  <link>https://www.newswiretoday.com/news/184014/</link>
  <pubDate>Tue, 27 May 2025 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Transcom Applauded by Frost &amp; Sullivan for Delivering Excellent Customer Services and Experiences, and its Competitive Strategies</title>
  <description>NewswireToday (newswire) - Tue, 10 Sep 2024 00:00:00 -0400 San Antonio, TX United States - Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance - Transcom.com</description>
  <link>https://www.newswiretoday.com/news/182662/</link>
  <pubDate>Tue, 10 Sep 2024 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>AeC Awarded Frost &amp; Sullivan’s 2024 Brazil Company of the Year Award for Its Exceptional Customer Experience Management Solutions</title>
  <description>NewswireToday (newswire) - Tue, 06 Aug 2024 00:00:00 -0400 San Antonio, TX United States - AeC delivers top-notch customer experience (CX) services, enhances productivity, and fosters a customer-centric approach in the Brazilian industry by leveraging its highly advanced CX management (CXM) tools - AeC.com.br</description>
  <link>https://www.newswiretoday.com/news/182545/</link>
  <pubDate>Tue, 06 Aug 2024 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>IntouchCX Applauded by Frost &amp; Sullivan for Enabling Seamless, Effortless, and Memorable Customer Interactions with its Innovation-led Solutions Suite</title>
  <description>NewswireToday (newswire) - Wed, 22 May 2024 00:00:00 -0400 San Antonio, TX United States - IntouchCX’s targeted and effective innovation-led solutions suite helps clients improve productivity, customer satisfaction, loyalty, and retention - IntouchCX.com</description>
  <link>https://www.newswiretoday.com/news/182207/</link>
  <pubDate>Wed, 22 May 2024 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Teleperformance Recognized with Frost &amp; Sullivan’s 2024 Global Company of the Year Award for Enhancing Agent Engagement with the Latest AI Technologie</title>
  <description>NewswireToday (newswire) - Fri, 19 Apr 2024 00:00:00 -0400 San Antonio, TX United States - Teleperformance sets a new benchmark in the customer experience industry by combining sophisticated technologies and human empathy to engage employees in support of thecustomer journey - Teleperformance.com</description>
  <link>https://www.newswiretoday.com/news/182036/</link>
  <pubDate>Fri, 19 Apr 2024 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Teleperformance Applauded by Frost &amp; Sullivan for Enabling a Comprehensive Digital Transformation in Customer Experience</title>
  <description>NewswireToday (newswire) - Mon, 19 Feb 2024 00:00:00 -0500 San Antonio, TX United States - Teleperformance accelerated its transformation into a leading global group in digitally integrated business services, recognizing the changing market environment - Teleperformance.com</description>
  <link>https://www.newswiretoday.com/news/181620/</link>
  <pubDate>Mon, 19 Feb 2024 00:00:00 -0500</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Diabolocom Applauded by Frost &amp; Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with its AI Solution</title>
  <description>NewswireToday (newswire) - Tue, 30 Jan 2024 00:00:00 -0500 San Antonio, TX United States - Diabolocom’s AI Solution increases staff productivity, controls pricing, and enhances the customer experience - Diabolocom.com</description>
  <link>https://www.newswiretoday.com/news/181507/</link>
  <pubDate>Tue, 30 Jan 2024 00:00:00 -0500</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Teleperformance Applauded by Frost &amp; Sullivan for Its Enhanced, Consumer-Centered Debt Collection Services and Secure Market-leading Strategies</title>
  <description>NewswireToday (newswire) - Wed, 11 Oct 2023 00:00:00 -0400 San Antonio, TX United States - Proprietary analytics solution strengthens collection strategies and increases client collection rate as much as 10% - Teleperformance.com</description>
  <link>https://www.newswiretoday.com/news/180885/</link>
  <pubDate>Wed, 11 Oct 2023 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
</item>

<item>
  <title>Frost &amp; Sullivan Announces Return of the Customer Service Industry 'CC Awards'</title>
  <description>NewswireToday (newswire) - Fri, 22 Sep 2023 00:00:00 -0400 San Antonio, TX United States - Frost &amp; Sullivan recently announced the return of the “CC Awards” which identify and honor teams and companies leading the way in creating excellent customer experiences - CustomerContactMindXchange.com</description>
  <link>https://www.newswiretoday.com/news/180778/</link>
  <pubDate>Fri, 22 Sep 2023 00:00:00 -0400</pubDate>
  <category>Customer Service / Call Center</category>
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