It’s Your Biz, the small business website producing new free video content each and every day for entrepreneurs is also a source for blogs and articles from best-selling author and customer service expert, Shep Hyken. Hyken, bestselling author of "The Amazement Revolution" advises “Customer service is not a department. It is a philosophy that must be embraced by EVERY employee of any company or organization.” This theme is central to the monthly blogs, videos and podcasts from Hyken on It’s Your Biz.
As a featured blogger for It’s Your Biz.com, Hyken shares with small business owners and entrepreneurs his take on ways to build loyal relationships with their customers and employees. The award-winning speaker and author is just one of a team of small business experts contributing resources and tools to help small business owners and managers succeed. With thousands of pieces of small business content online at its Your Biz, it is a virtual guide on “how to” or “what is” of small business information. It’s Your Biz content can be found on over 350 sites across the web. It’s Your Biz daily news program is seen by over 2,000, 000 visitors on a network with more than 75 million unique visitors monthly.
Here are just a few examples of the types of communication and customer issues Hyken tackles:
• How to create confidence;
• Why a focus on internal customer service is so important;
• The best customer service companies and why;
• What companies can do to deliver better customer service;
• Simple customer service strategies;
• How to get employees engaged in a customer service program by creating “service awareness.”
You will find Hyken's blogs under the title,"Customer Service Strategy Blog" with tested tips to develop a customer service culture and loyalty mindset. Check out a recent video interview with It’s Your Biz founder and CEO Susan Solovic with tips on amazing customers.
ItsYourbiz.com provides credible, unbiased, news, advice, tools and resources to help small business owners and managers succeed. We know that small business isn’t just about making a living-it’s a way of living! Turn to ItsYourbiz.com for original, educational and inspiring programming about real people succeeding in business.