NewswireTODAY - /newswire/ - Tampa, FL, United States, 2011/03/16 - AnswerFirst Communications implements Norada’s Solve360 as their new customer relationship management solution.

AnswerFirst Communications, an international telephone answering service and customer service solutions company that specializes in answering & messaging services, virtual receptionist and call center solutions, announced this week that they have implemented Norada’s Solve360 as their new customer relationship management solution.

James Cass, Director of IT at AnswerFirst said, "Prior to implementing Norada’s Solve360 CRM solution we were utilizing a custom CRM that we developed in-house. The solution worked very well for us but we recently switched to Google Apps for Business as our office productivity suite so we wanted to explore other CRM solutions that would integrate well with Google Apps. Solve360 was an obvious choice because it works seamlessly with Google Calendar, Contacts, Docs and Gmail; it’s also very customizable and easy to implement. We are impressed with how easy it was to integrate into our business model and how quickly our sales and management teams were able to learn to use it.”

Solve360 is a customer relationship management tool that was developed and is supported by Norada. Solve360 is listed in the Google Apps marketplace as a “modern day CRM that integrates features to manage client projects. It’s ideal for small teams in service-based companies that need a flexible solution.”

Matt Herron, President of AnswerFirst, stated, "Norada’s Solve360 is a flexible CRM that provides us with Google Apps integration as well as a lot of customization options. Our sales and management teams have transitioned to Solve360 very quickly and we are impressed with how robust yet intuitive it is."

As the demand for answering service and call center solutions increases, AnswerFirst (answerfirst.com) continues to invest in IT solutions that allow them to operate more efficiently. For more information about AnswerFirst's answering service and call center solutions please visit their website or call Teri.

Agency / Source: AnswerFirst Communications, Inc.

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