Embraer’s Operators Conference (EOC) China 2010 will be held from November 29 to December 3, in the city of Tianjin, China. The event will bring together Chinese operators of both the E-Jets and the ERJ 145 families, guests from the Civil Aviation Administration of China (CAAC), and Embraer suppliers.
Embraer hosts EOCs, worldwide, every year, aiming to enhance product and service knowledge and to improve customer satisfaction by sharing valuable information and experiences with operators and suppliers. EOC China was created with a sole focus on Chinese customers, and has been held nine years in a row. In the 2010 edition of EOC China, a blend of technical workshops and panel discussions will deal with specific maintenance issues, management and cost of maintenance activities, engineering support, flight operations, and spare parts topics for both E-Jets and ERJ 145 aircraft, reflecting input received from customers and suppliers.
“The annual EOC China, exclusively dedicated to our Chinese customers, not only shows our high commitment to this market, but also demonstrates our continuous efforts in making Embraer’s customer support increasingly local,” said Siu Ying Yeung, Chief Operating Officer, Embraer China Aircraft Technical Services Company Limited. “Currently, we have 77 aircraft in service in China, and the event provides a unique platform for communicating with and better understanding the needs of our customers. Operational and management experiences can be shared among airlines, suppliers and, Embraer’s experts to improve our service to the Chinese market.”
EOC China 2010 is of special significance in the year of Embraer’s tenth anniversary in the country. This year also witnessed two milestones of Embraer’s constant effort to improve its customer support capability: the establishment of Embraer China Aircraft Technical Services Company Limited, in July, and the qualification of Tianjin Airlines as the first Embraer Authorized Service Center (EASC) to carry out line and heavy maintenance for the ERJ 145 and EMBRAER 190 jets in this region, in October.
About Embraer China’s customer support and services
A comprehensive customer support and services capacity is one of the key elements contributing to Embraer’s expansion in the Chinese market. In March 2002, the Company established a distribution center in Beijing, together with China Aviation Supplies Corp., to provide spare parts for local customers. To improve service, this facility was expanded, in June 2007. The new 21,530-square-foot (2,000-square-meter) warehouse is fully capable of handling all current and foreseen spare parts demands of Chinese customers. In addition, an ERJ 145 Full Flight Simulator (FFS) was installed at China Southern Airline’s Zhuhai flight training center, in July 2005, and provides convenient and cost-effective training. In December 2008, the first EMBRAER 190 FFS and another ERJ 145 FFS were installed at Hainan Airlines’ training center in Sanya, Hainan Province. In July 2010, in light of the steady growth of its customer base in the country, Embraer strengthened its existing customer support capability by creating Embraer China Aircraft Technical Services Co., Ltd. In October 2010, Embraer qualified Tianjin Airlines as the first Embraer Authorized Service Center (EASC) to carry out line and heavy maintenance for the ERJ 145 and EMBRAER 190 jets in this region.
Embraer S.A. – (NYSE: ERJ; BM&FBOVESPA: EMBR3) is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the United States. Founded in 1969, the Company designs, develops, manufactures and sells aircraft for the commercial aviation, executive aviation, and defense segments. The Company also provides after sales support and services to customers worldwide. On September 30, 2010, Embraer had a workforce of 17,009 employees – not counting the employees of its partly owned subsidiaries – and its firm order backlog totaled US$ 15.3 billion.
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