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The goal of the organisers is to stage an exciting conference and exhibition, specifically for travel industry stakeholders across the Asia Pacific region, in one of the best reference sites in the world – Kuala Lumpur, so airlines, airports, handlers, hotels, cruise operators, government agencies and industry providers can make the best possible decisions regarding the improvement of the whole passenger experience - check-in.aero
The theme of the event is “Enhancing the Passenger Experience – from beginning to end” and a line-up of leading industry figures and experts has been announced including:
Keynote: Tan Sri Bashir Ahmad, Managing Director, Malaysia Airports
Dato’ Tengku Azmil Zahruddin Raja Abdul Aziz, Managing Director & Chief Executive Officer, Malaysia Airlines
Cees de Vos, Director Airport Services, SkyTeam Alliance
Takeshi Tokunaga, Senior Manager, Passenger Services Planning, ANA All Nippon Airlines
Davesh Shukla, B.Sc. MBA, Chief Information Officer, RGIA, GMR Airport Developers Ltd.
Todd Grace, Strategy Manager - Airports, Air New Zealand
Stephen Tame, CIO, General Manager IT, Jetstar Airways
Jim L. Martin, Managing Director, ARINC, Asia Pacific Division
Philip Wagnert, Director Product Strategy and Development, SAS - Scandinavian Airlines
David Holm, Transport Portfolio Leader, Woodhead
Russ Fortson, Manager, Customer Service and Product Development, Airports Worldwide, Cathay Pacific Airways
Mohd Aminuddin Yaakub, General Manager, IT Development, Malaysia Airports
Paul Behan, Head of Passenger Experience, IATA
Damian J. Hickey, Regional Vice President, South Asia & India Sales & Relationship Management, SITA
Thomas Jeske, Senior Manager, IT Infrastructure, Lufthansa Airlines
David Reszner, Senior Product Manager Ground Services, Austrian Airlines
Dr. Stefan Trilling, Vice President New Products & Portfolio Management Passenger Airline Solutions, Lufthansa Systems
Mr Ronald Saade, COO, IRIS Corporation Berhad
Lisa Angiolelli, Project Manager for Passenger Facilitation, IATA
The forum will focus on future check-in practices, while taking a closer look at the end-to-end process from the passenger point of view, from the moment of booking to collection of baggage at their arrival destination. Sessions will focus on:
• Enhancing the passenger experience through every stage of the travel continuum
• Security, Immigration and Facilitation
• Solving baggage challenges
• Advanced Self-Service Strategies and Future Terminals
• Implementing new technology and processes
The complementary IATA StB workshop will take place on November 24th, where IATA's specialists and guest speakers (including representatives from Lufthansa and Air France) will lead in-depth technical sessions in an interactive environment on the Fast Travel programme, which covers check-in, bags ready-to-go (bag registration), document scanning, flight re-booking, self-boarding and bag recovery (lost bag registration). The workshop will highlight the benefits of implementing Fast Travel initiatives as well as provide first-hand advice and lessons learned from organisations that have been through implementations and are now enjoying the benefits. And a new Passenger Facilitation project aiming to bring similar benefits for passengers, airlines and airports to the process areas dealing with Security, Customers and Border Control will also be showcased for the first time.
Tan Sri Bashir Ahmad said: "Malaysia Airports is proud to play host to this exciting new event and delighted to see that so many airlines, airports and leading solution providers have put forward their leading experts to share experiences and ideas in this key subject area of improving the passenger experience, which we here at Malaysia Airports are so passionate about. We look forward to showcasing not only the International Air Transport Association's (IATA) StB initiatives in action at KLIA, but also playing our part in delivering a true one stop shop for air transport stakeholders to hear and see the very best innovations in this field through the conference, exhibition, IATA workshop and Airport Tour.”
Daniel Coleman, Event Director, PPS, said: "The event has come together very well and there is much excitement in the marketplace as airlines and airports in the region are all committed to learning how to improve the passenger experience on the ground. I am particularly excited that the exhibition showcasing the latest systems and components on the market, has attracted the leading providers including Arinc, SITA, BCS, Desko, KABA, 3M, Custom Engineering SPA, Damarel Systems International, PrehKeyTec, IER, Intermec, IRIS CORPORATION BERHAD, IBM and Lufthansa Systems, and that many of them will be showcasing prototype and new products that have never been seen on display before.”
In addition to all the learning and networking on offer, Malaysia Airports will also stage a memorable Gala Dinner at the Suri Melayu Restaurant, showcasing the very best of Malaysian hospitality, entertainment and cuisine in the heart of “The Golden Triangle” in Kuala Lumpur’s city centre.
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