NewswireToday - /newswire/ -
Cape Town, Western Cape, South Africa, 2010/10/08 - Former MD of Teleperformance South Africa, Gareth Pritchard, has been announced as the new interim CEO of BPeSA Western Cape, a section 21 company focused on promoting investment into the BPO (Business Process Outsourcing) sector.
Pritchard takes over with immediate effect and will function as interim CEO until a permanent replacement is found. To ensure continuity in the handover process, former interim CEO Fagri Semaar will revert back to his previous position as Chairman of the board.
“The board has asked me to continue as Chairman and I have willingly accepted. As Chairman I will still play a role in the growth and development of BPeSA, whilst also allowing me to spend more time on my other business interests,” said Semaar.
“I have enjoyed the last eight months and am grateful for the support I have received from all those involved in the BPO sector, both locally and abroad.”
“Gareth was the obvious replacement for this position. He has been working in the BPO environment since 1998, with India and South Africa, and has spent the last three years setting up a call centre for Teleperformance - the world’s largest outsourcer,” added Semaar.
“He has also been an active member of the board for the last two years and I am confident he is the right person to continue positioning the Western Cape as a primary location for the BPO industry.”
Pritchard added: “I would personally like to thank Fagri for all his hard work and I look forward to building on what he has done.”
“During his time as CEO he has been able to stabilise the day-to-day running of the business, whilst also ensuring a steady flow of investor interest, culminating in the recent launch of the Amazon customer call centre in Cape Town.”
“To ensure we maintain our standing as a world class BPO destination, we will continue to emphasise the importance of having a competitive telco cost environment and an incentive scheme that encourages business sustainability,” said Pritchard.
“There will also be a major focus on skills development to ensure that we provide a world class service that rivals the likes of the Philippines, India and Egypt.”
As part of a continued effort to drive BPO investment into South Africa, Pritchard will be attending a trade mission to the UK in November. The UK is South Africa’s largest source of BPO investment.
The BPO sector in the Western Cape is responsible for an estimated 35,000 jobs and is a key social and economic driver for the province.