Commenting on Columbus Insurance’s Best Business Award for Best Customer Focus, Andrew Areoff, Chairman of the Judges said: “Too few companies go that extra mile and truly put the customer experience at the heart of what they do. Columbus delivers in this respect and reaps the benefits in terms of happy customers that are keen to spread the word. The travel insurance provider offers a competitive range of products attractively priced, all packaged up with attention to detail and a thorough understanding of what their customers want and how to deliver it day in, day out.”
Rob Thomas, Columbus Direct Marketing Manager said: “Customer satisfaction and value for money are the driving forces behind Columbus Direct and we pride ourselves on providing a quick, efficient and hassle-free service. That’s why we are so pleased that we’ve picked up this award – it great to be recognised for one of the things we care about most – our customer service.”
The Best Business Awards are one of the UKs most renowned business awards. Due to its high profile, the Awards attract a wide range of entries from across all sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs. But the winners all have one thing in common – they are truly excellent at what they do and have proved this by winning a Best Business Award.
Columbus Direct (columbusdirect.com) is a leading travel insurance specialist which was established in 1988, selling both online via columbusdirect.com and offline via call centre channels. Customer satisfaction and value for money are the driving forces behind Columbus Direct and we pride ourselves on providing a quick, efficient and hassle-free service. Independent research by online Consumer Intelligence in March 2010, comparing over 35 leading travel insurance providers, showed that 95% of people could save with Columbus Direct travel insurance.
Over the last decade, more than 11 million customers have trusted Columbus Direct with their travel insurance needs.
We are authorised and regulated by the Financial Services Authority and also operate a claims charter.