Penny Insurance Agency in Hendersonville, North Carolina is expanding their partnership with Astonish Results to include agency operations consulting services. The partnership will help Penny Insurance streamline workflows, customer service and other operational aspects of the agency.
Penny Insurance is looking at three specific areas where they see an opportunity for enhanced operational efficiency: convert to a paperless environment, streamlining customer service procedures and integrating the agency management system into their satellite offices.
“We want to ensure that our clients continue receiving the same personalized service as we continue growing,” said Penny Insurance Agency owner Will Penny. “Our success with Astonish Results has been beyond expectations, but we need to stay focused on the customer and technology solutions to make sure the agency maintains its excellent reputation.”
Penny Insurance (pennyinsuranceagency.com) is a family owned agency that has been in business since 1931. The agency insures over 10,000 individuals and businesses throughout North and South Carolina, a number that has been steadily increasing since the partnership with Astonish Results started.
Stuart Ganis, vice president of Astonish Results coaching division said, “We are elated to work with Penny Insurance to help them continue the growth they’ve experienced in the past year. Accepting feedback is not easy for some, but the staff members have shown they are ready and willing to become better selling, more tech-savvy insurance professionals.”
Astonish Training, Coaching and Consulting (astonishcoaching.com) is a division of Astonish Results, LP that assists insurance agencies in all aspects of agency operations including but not limited to; sales, service, valuation and accounting.
To learn more about Penny Insurance, please visit the website or call 828.692.9171
For more information about Astonish Results training, coaching and consulting, please visit the website or call 800-528-1325.