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Baynote and Lithium provide a sound foundation for a highly energized customer network. The Baynote and Lithium solution combines the implicit behaviors of the majority with the content provided by community experts in order to connect all users with the right content at the right time. Consequently, businesses reduce customer service costs by deflecting expensive calls to community support, increase customer loyalty by providing customers with a highly personalized experience, and enhance the customer network by increasing customer engagement with Social CRM.
Recently Baynote and Lithium co-sponsored a TSIA webcast presenting a customer case study which covered:
• How social media trends are creating opportunities for improved enterprise support.
• How customer is leveraging social CRM, social search, and personalization to maximize engagement with millions of customers.
• The roadmap for achieving maximum customer service effectiveness with social media.
This webcast recording and presentation is available online. Baynote’s VP of Customers, Bill Hustad also wrote a blog post titled Collective Intelligence and Social CRM - like Peanut Butter and Chocolate about the partnership and webcast.
About Baynote
Launched in 2006, Baynote's Collective Intelligence Platform™ delivers on-demand recommendation technology and social search. Baynote's SaaS solutions are easy to implement on top of existing infrastructure that increases online revenue, leads, and impressions. Baynote (baynote.com) delivers billions of recommendations each month to hundreds of leading media, enterprise and e-commerce companies, including 14 of the Internet Retailer Top 500. Customers include Expedia, Intuit, Motorola, NASA, Symantec, and Urban Outfitters.
Baynote™ and UseRank™ are registered trademarks of Baynote, Inc. All other trademarks are properties of their respective owners.
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