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NewswireTODAY - /newswire/ -
San Jose, CA, United States, 2010/03/31 - Baynote and Lithium will co-host a Technology Services Industry Association webcast featuring joint customer BT Group, one of the largest communications companies in the world, on Thursday, April 8th.
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Webcast to Feature BT Group on 'The Five Secrets to Delivering Exceptional Customer Service in the Social Age'
What: The explosion of social media has revolutionized the way companies and customers interact. Customers now drive the conversation, with real-time customer-to-customer interactions greatly outnumbering company-to-customer interactions. With around 15 million phone, broadband and TV customers, BT Group is integrating contact centers, its overhauled help website, online customer community, Twitter, Facebook and other channels to proactively engage customers. BTCare’s secret strategies have enabled it to outdistance the competition by providing customers with quick, real-time issue resolution and a unique, personalized experience.
Topics covered:
• How social media trends are creating opportunities for improved enterprise support;
• How BT Group is leveraging social CRM, social search and personalization technologies to maximize engagement with millions of customers;
• Roadmap for achieving maximum customer service effectiveness with social media.
Who: Featuring Brooke Molinaroli, head of Digital Care Design at BT Group and John Ragsdale, VP of Technology Research at TSIA
When: 9am PDT, 12pm EDT on Thursday, April 8.
Where: Register through TSIA.com/.
About Baynote
Launched in 2006, Baynote's Collective Intelligence Platform™ delivers on-demand recommendation technology and social search. Baynote's SaaS solutions are easy to implement on top of existing infrastructure to increase online revenue, leads, and impressions. Baynote (baynote.com) delivers billions of recommendations each month to hundreds of leading media, enterprise and e-commerce companies, including Expedia, Intuit, Motorola, NASA, Symantec, and Urban Outfitters.
About Lithium Technologies
Lithium (lithium.com) is the leading provider of Social CRM solutions for the enterprise. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationship management by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company’s behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California.
About TSIA
The Technology Services Industry Association (tsia.com) is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe.
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