Blackberry maintenance experts ARC IT Solutions and telecommunications company The Consultancy Group are celebrating the fifth anniversary of a collaboration which has helped over 500 Blackberry users solve technical support problems.
ARC IT has been dealing with technical Blackberry Enterprise Server issues for six years, and joined forces with The Consultancy Group in 2005. They specialise in queries connected with installation, configuration and support problems.
As a result of the tie-up ARC has fielded enquiries from all over the UK, and even as far afield as Australia. They believe this has halved the number of support queries they would otherwise have received, because they’ve ensured software is installed correctly.
And to further reduce the number of support queries, the Stoke-on-Trent based company will be offering free advice on common Blackberry technical problems via their blog.
Director Andy Rafferty said: “We provide help to companies all over the world with the most complicated problems to arise from using a Blackberry, and particularly Blackberry Enterprise Server.
“No-one else in Stoke-on-Trent offers Blackberry technical support, and we believe our collaboration with one of the area’s leading telecoms companies has helped us remove many more Blackberry headaches.
“Ultimately we want to provide a value centre, giving businesses stable IT systems which never break down, and our partnership with The Consultancy Group has helped us do that.”
Darren Pugh is director of The Consultancy Group, in Newcastle-under-Lyme.
He said: “Our growing partnership with ARC IT has helped us secure more business deals and offer a full range of services to our clients.
“The collaboration allows us to offer a full Blackberry solution, from handset to server installation and ongoing support, confident we have a specialist IT provider to deal with any technical issues.”
Further information is available on the company’s website: arcitsolutions.co.uk.
Media enquiries should be directed to Richard Swancott Associates on 0800 902 0465 or info[.]richardswancottassociates.co.uk.