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Gitem, French network specialist in multimedia and appliances, calls upon TeamViewer GmbH, international leader in online communication and collaboration solutions, to offer quality IT support within their group.
Gitem distributes in France through two coop structures: Euronics France and Copyrec. The franchisee, an independent store owner, is at the heart of the system. This network of almost 450 stores boasts sales of 550 million euro, empowering franchisees with notoriety, making each store the number one point of sale in their market area. Gitem is now the most recognized independent store reference in pictures, sound, multimedia, appliances, in France.
The coop system offers a number of advantages for franchise owners such as negotiated pricing, partially subsidized advertising, and logistic support available through internal management software “Le Portail”.
The group of Gitem stores under the Euronics France structure utilizes “Le Portail” internal management software on a daily basis. As a tremendous information resource, this software facilitates updating as well as editing of price and product labels, inventory management and access or order placement. This service is invaluable for Gitem Euronics France stores.
The software “Le Portail” is a key element in sound store management, it is therefore crucial for the software to remain operational at all times. When a software malfunction or breakdown occurs, it must be repaired in real time. And this assistance must be conducted remotely, at low cost and without franchisee intervention.
TeamViewer software enables remote support in real time, allowing supporters to take control of the host computer. Automatically installed via FTP download on the complete network of Gitem Euronics France computers, TeamViewer is integrated in the “Le Portail” software. The sole responsibility of the franchisee is to advise the IT support team and to click on the remote control icon of the software to launch TeamViewer and initiate a connection. This way, from their desk in Angres Pas-de-Calais, France, the Euronics IT support team is able to pinpoint the software issue, regardless of where the host computer is located, and solve the problem without inconveniencing the franchisee.
Thanks to TeamViewer, IT problem solving is achieved at a distance; supporters are not required to travel to solve software issues. The software is installed quickly and easily without taking up a lot of space on the host computers (one mega). It offers quality support at an accessible price, with a one-time payment fee that does not require subscription or recurring fees.
“Since June 2008, we have chosen TeamViewer thanks to their simple and complete solution, which is offered at an attractive price. The TeamViewer customizable interface is also a big plus. We now have three Premium TeamViewer licenses which allow us to ensure IT maintenance and support of all Gitem stores dependent on Euronics France,” explains Francios Delemotte, Director of Micro Network at Euronics France.
About TeamViewer GmbH
TeamViewer GmbH (teamviewer.com), founded in 2005, is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in fourteen languages, TeamViewer boasts 60 million users worldwide. TeamViewer GmbH is privately held and has been profitable from the first day of operations.
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