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NewswireTODAY - /newswire/ -
Los Angeles, CA, United States, 2010/01/29 - Monet Software helps healthcare call centers achieve the goal of increased operational efficiencies and improved service levels with workforce management solution.
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Monet Software, Inc., the leading provider of cloud-computing-based call center workforce management solutions, announced the expansion of its healthcare customer base with the implementation of its forecasting and scheduling solution at a health and human services call center company.
As the healthcare industry feels tremendous financial pressure, many call center executives realize that a call-forecasting and agent-scheduling solution helps them increase operational efficiencies and reduce staffing costs. In addition, they also see the need to improve service levels to better serve their customers. Monet Software delivers on that requirement with an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence and intra-day management.
Call center managers can now easily calculate a precise forecast for future call volumes, rapidly create a flexible agent schedule, proactively compare planned agent activity to actual activities throughout the day, and analyze schedule adherence and other key performance indicators with comprehensive reports. "We are very excited to welcome more call centers from the healthcare industry to our customer base," said Chuck Ciarlo, CEO of Monet Software, Inc. "An Increasing number of call centers chooses Monet's cloud-computing-based solution, because they have out-grown their scheduling spreadsheets, and shy away from the large investment of on-premise WFM software."
About Monet Software, Inc
Monet Software (monetsoftware.com) is a global provider of workforce optimization solutions for small and medium sized contact centers. Monet's cloud-computing-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. Call centers start improving services levels and increasing operational efficiencies within days – all without the upfront expenses and IT requirements of traditional software. For more information about Monet Software, please go to our website.
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