NEWSWIRETODAY Press Release& Newswire Distribution | HOME
MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Drishti Redefines Contact Center Supervision and SLA Monitoring with Ameyo - Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers
Drishti Redefines Contact Center Supervision and SLA Monitoring with Ameyo

 

NewswireTODAY - /newswire/ - Gurgaon, Haryana, India, 2010/01/12 - Drishti announced its new advanced contact center supervision and monitoring tool - a leap ahead in managing the productivity of call centers.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Drishti-Soft has launched new supervision interface which promises to not just simplify but magnify supervision capabilities for call centers. The advanced supervision interface presents user, campaign/ process and system level data in an easily interpretable and user-friendly graphical display.

As Nayan Jain, CTO, Drishti-Soft explains – "Advancements in the supervisor screen would enable a contact center supervisor to analyze the productivity data presented intelligently in pie charts, histograms, areas graphs and accelerometer formats. Birds eye view of telephony, agent, dialer and lead performance would empower the call center supervisor in real-time identification of gaps and breach in defined SLA's and hence faster resolution of the issues."

Drishti plans to provide this advanced supervision interface as a default feature with their award-winning Ameyo Contact Center Suite. It would be provided free to existing Ameyo customers to enable an enhanced customer experience. Independent interface concepts for inbound and outbound processes and campaigns would enable a more categorized display of resource performance. Entire shift data would be available in graphs that would help identify trends and patterns for below-standards performance.

In a typical inbound process, meeting customer SLA takes center stage. Ameyo's new advanced Ibound supervisor interface displays runtime data segregated on various parameters like average call handling time, average wrap-up time, abandoned calls per queue as well as overall resource distribution. The data is effectively presented in both numerical and graphical form to assist the supervisor in monitoring and managing agents, queues, call traffic and resource distribution to meet the process-specific SLAs. The supervisor screen accommodates view of not just real-time data but also historical data that enables the supervisor to identify variation in call flow over a period and accordingly allocate resources to balance it.

For an outbound campaign the most important factor is contact or sale. For this, the performance inputs from a call centers side would be maximum connects in the same lead set, first call resolution and minimal downtime. The supervision screen provides run-time snapshot view including lead performance, lead conversion (agent wise), telephony and connectivity performance. Any problem in final productivity is easily visible here and can be dealt with at the right time without much loss of productive time.

Ameyo's advanced supervision interface is a supervisor's delight. The key pain point of immediate problem identification can be answered via this unified screen. Interpretation of heaps of cluttered data that ate a lot of supervisor time has been preset in this screen with graphical charts to not just realize glitches but also strategize and obtain maximum profitability.

About Drishti
Drishti-Soft Solutions Pvt. Ltd. (drishti-soft.com) is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Drishti Redefines Contact Center Supervision and SLA Monitoring with Ameyo

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Kshiti Garg - Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Transcom Applauded by Frost & Sullivan for Delivering Excellent Customer Services and Experiences, and its Competitive Strategies
AeC Awarded Frost & Sullivan’s 2024 Brazil Company of the Year Award for Its Exceptional Customer Experience Management Solutions
IntouchCX Applauded by Frost & Sullivan for Enabling Seamless, Effortless, and Memorable Customer Interactions with its Innovation-led Solutions Suite
Teleperformance Recognized with Frost & Sullivan’s 2024 Global Company of the Year Award for Enhancing Agent Engagement with the Latest AI Technologie
Teleperformance Applauded by Frost & Sullivan for Enabling a Comprehensive Digital Transformation in Customer Experience
Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with its AI Solution
Teleperformance Applauded by Frost & Sullivan for Its Enhanced, Consumer-Centered Debt Collection Services and Secure Market-leading Strategies
Frost & Sullivan Announces Return of the Customer Service Industry 'CC Awards'
Teleperformance Earns Frost & Sullivan’s 2023 European Competitive Strategy Leadership Award for Optimizing Customer Care and Business Performance
Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs
Genesys Applauded by Frost & Sullivan for its Sustainable Environmental, Social, and Governance Initiatives and Market-leading Position
Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients
911inform Awarded by Frost & Sullivan for Providing Leading Security and Emergency Management Solutions Platform
Teleperformance Operations in Brazil Recognized by Frost & Sullivan for Delivering Outstanding Customer Support, Modern Business Optimization
Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  Limelon Advertising, Co.





 
  ©2005-2024 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)