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Written by / Agency / Source: HCC Medical Insurance Services (HCCMIS)
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Health Insurance 2.0-Social Media Resurrects Old-School Values - HCC Medical Insurance Services, LLC - Online leader striving to provide world-class customer service via Social Media
Health Insurance 2.0-Social Media Resurrects Old-School Values

 

NewswireToday - /newswire/ - Indianapolis, IN, United States, 2009/12/17 - HCC Medical Insurance Services, LLC - Online leader striving to provide world-class customer service via Social Media. NYSE: HCC

   
 
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There was a time when customers had to make personal visits to receive assistance. To make these tasks more convenient and cost-effective, companies developed automated systems to support customers 24/7. However, as popular radio host Clark Howard frequently comments, the result has been “customer no service.”

With this development, companies are forgetting that customers are the critical element to business success.

HCC Medical Insurance Services, LLC (HCCMIS) was recently featured in the article, “Old-line Companies Turn to Social Media for Marketing,” as a leading company in the insurance industry that develops strong business and customer relationships through social media.

Muhammad Yasin, HCCMIS Client Relations Manager explains, “Our goal is to enhance the insurance experience with a deeply personal and timely communication style people have become accustomed to through social media.”

For companies focusing on Health Insurance 2.0, this means proactively monitoring consumer sentiments and responding in a way that makes customers feel secure. Yasin states, “With the advent of internet and mobile technology, the world is shrinking rapidly. Resurrecting community-style relationships as people travel through their life adventure is something we are passionate about.”

Recently, HCCMIS found a dissatisfied customer by monitoring the internet. They discovered that a medical center billed the customer twice.

This is only one example of many where HCCMIS is striving to provide world-class customer service via Social Media.

About HCCMIS

HCC Medical Insurance Services (hccmis.com) is a wholly owned subsidiary of HCC Insurance Holdings, Inc., a leading international specialty insurance group with offices across the United States and in the United Kingdom, Spain and Ireland. HCC has assets of $9.0 billion, shareholders' equity of $3.0 billion and is rated AA (Very Strong) by Standard & Poor's and AA (Very Strong) by Fitch Ratings. In addition, HCC's major domestic insurance companies are rated A+ (Superior) by A.M. Best Company.

 
 
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Written by / Agency / Source: HCC Medical Insurance Services (HCCMIS)

 
 

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Health Insurance 2.0-Social Media Resurrects Old-School Values

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Publisher Contact: Bryant Tutterow - HCCMIS.com 
317-221-8037 btutterow[.]hccmis.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any HCC Medical Insurance Services (HCCMIS) securities in any jurisdiction including any other companies listed or named in this release.

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