NewswireToday - /newswire/ -
Livonia, MI, United States, 2009/11/09 - Jeff Bry completes one-of-a-kind WomenCertified training joining Elite Group of professionals trained to improve buying experience for women.
WomenCertified today announced that Cutco Cutlery Regional Sales Director, Jeff Bry of Livonia, MI has completed the WomenCertified training and certification program and is now specially qualified to provide an extraordinary level of sales and service to women.
Bry specializes in the sales of the finest kitchen knives, knife block sets, cookware, utensils, flatware, hunting knives and garden tools (Guaranteed Forever) in the Cutco Cutlery headquarters on Farmington Rd. He is a Member of the Cutco Cutlery Hall of Fame.
The goal of WomenCertified (womencertified.com) is to create women friendly companies and buying experiences. Statistics show that over 83% of all consumer purchases are made by women, making them the primary customer in almost every industry. WomenCertified is designed to teach sales and service professionals how to deliver better customer service, tailored especially for the female customer.
To become WomenCertified, professionals must complete a series of intensive training modules to learn the communication and customer service skills proven to be the most effective and desirable among women customers. Developed and conducted by Delia Passi, author of Winning the Toughest Customer: The essential Guide to Selling to Women and the nation’s leading expert on marketing and selling to women, this training program includes a four-part online course track or live training and a culminating test. Passi has trained thousands of sales and service professionals across the nation in developing top communication skills; she is the CEO and President of Medelia, Inc. and Founder of WomenCertified.
“Jeff Bry and the sales and service professionals who become WomenCertified are now part of a growing group who are raising the bar in providing the best customer service experience to women,” said Passi. “Studies show that Americans are growing less satisfied with the levels of customer service they receive, and WomenCertified is working to reverse that trend. It’s a win-win opportunity for companies and consumers.”
WomenCertified launched in September 2007. For more information, visit our website.
Jeff Bry - Cutco Cutlery - P: 734.525.5200 - E: bry[.]cutco.com.