NewswireToday - /newswire/ -
Miami, FL, United States, 2009/10/14 - Ray Knight completes One-of-a-Kind WomenCertified Training, joining Elite Group of Professionals trained to improve buying experience for women.
WomenCertified today announced that Ray Knight, CEO of The RaynMakers in Miami, Florida has completed the WomenCertified training and certification program and is now specially qualified to provide an extraordinary level of service to women.
Ray Knight is the founder of the RaynMakers. Ray knows that it takes more than sales to return a business to health. It takes careful alignment of operations on the inside to create value for customers, then profits for his clients. Knight and his company offer Business Advice from multiple disciplines which translate into solutions that can actually work for the business. Also, he have collaborated and supported the personal and professional aspirations of women executives and business owners for over thirty years.
The goal of WomenCertified is to create women friendly companies and buying experiences. Statistics show that over 83% of all consumer purchases are made by women, making them the primary customer in almost every industry. WomenCertified is designed to teach sales and service professionals how to deliver better customer service, tailored especially for the female customer.
To become WomenCertified, professionals must complete a series of intensive training modules to learn the communication and customer service skills proven to be the most effective and desirable among women customers. Developed and conducted by Delia Passi, the leading expert and author on marketing and communicating to women, the training program includes a four-part online course track or live training and a culminating test. Passi has trained thousands of sales and service professionals across the nation in developing top communication skills, and she is the CEO and President of Medelia, Inc.
“Ray Knight and the sales and service professionals who become WomenCertified are now part of a growing group who are raising the bar in providing the best customer service experience to women,” said Passi. “Studies show that Americans are growing less satisfied with the levels of customer service they receive, and WomenCertified is working to reverse that trend. It’s a win-win opportunity for companies and consumers.”
Ray Knight, The RaynMakers
M: 305 989 4815