NewswireToday - /newswire/ -
Mandaue City, Cebu, Philippines, 2009/05/22 - 724Care, Inc., a premier provider of business process outsourcing (BPO) services, announces the completion of a new cutting-edge Philippines call center.
Located in Cebu, 724Care's additional facility will accommodate increasing demand from a range of international clients.
The current 724Care Philippines call center facility caters to various corporate client BPO requirements, provided by customer support agents at approximately 100 workstations. These extensively trained agents provide a range of inbound services including appointment setting, market surveys, customer retention, client acquisition, mail follow-up and receivables management. More corporations are requiring offshore BPO services, and with this increasing demand, 724Care is progressively striving to meet the demand to provide more services, additional customer support agents and additional facility.
Construction is completed for the second 724Care redundant facility, which will host up to 350 web-enabled workstations ready to serve national and international clients. 724Care's Philippines call center locations provide fully redundant voice and data lines to the USA, with an enterprise grade network infrastructure. 724Care will be hiring additional customer support agents and managers. Agents undergo extensive training to provide exceptional customer service to both clients and their customers. 724Care promotes a stress-free environment and in-depth client relationships. The facility features high-grade private office partitions for agents, state-of-the-art computer systems with 19 and 22 wide screen LCD monitors, as well as cutting edge security measures.
Superior equipment, services and customer relationships have been cited as an explanation for 724Care's significant growth as an exceptional Philippines call center. 724Care's Certain-T inbound solutions now include order taking, booking and reservations, live web chat, toll-free customer service, direct response and infomercial lines, e-mail services, event registration, live receptionist, help desk support and emergency call center lines.
Nikolai Boutvine, CEO states, Our clients are very pleased with the Cebu talent, and rely on our recruitment and training of qualified call center personnel. Due to difficult economic times more and more of the companies are looking at outsourcing as a viable option and we are planning to capture a big part of this demand. Opening of the second facility will allow us to go after mid-sized companies looking to outsource the larger 100-300 seat requirements.
Log on to 724care.com for news regarding 724Care's Philippines call center, as well as dates for hiring to commence. For more information, email jobs[.]724care.net.
About 7724Care, Inc.
Founded in 2006, 724Care, Inc. (724care.com) is a leading Philippines call center and provider of business process outsourcing (BPO) focusing on the sales, inbound voice support and non-voice based segment of contact center services It specializes in a range of services, including outbound sales, appointment settings, inbound customer service, software development, customer retention, web enabled chat and e-mail from offshore facilities. Services are provided from 2 delivery centers in the Philippines.