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In 2008, ACT’s Elite audio conferencing service, a customized and operator-facilitated solution, grew in volume by 20 percent. ReadyConnect®, a self-managed audio conferencing service that enables users to arrange and control their own conference calls 24x7 without making a reservation or having an operator present on the call, marked a 40 percent volume increase. And, as one of the world’s largest and most well-regarded providers of video conferencing services, ACT Proximity video suite rentals and video conferencing services experienced a 20 percent increase in 2008.
“In tough economic times, companies tend to shift priorities so they reassure and support customers and partners,” said Gary Iles, ACT’s senior director of strategy and product management. “Doing that efficiently and effectively requires tools which extend their reach to anywhere in the world. ACT continues to grow because we attract customers who need user-friendly, integrated web, audio and video conferencing tools, and we deliver the level of service assurance which is required by global entities.”
Gene Marbach, group vice president of Makovsky + Company, a public and investor relations firm, agrees, “We have been an ACT customer for years, and in light of the recession and as a result of travel budget constraints, we have substantially increased our level of reliance on ACT’s conferencing services to keep business-as-usual moving forward.”
ACT also credits its momentum to its channel partners’ success. ACT recently renewed its reseller relationship with one of the largest telecommunications carriers in the world. To further support its channel partners around the globe, the company has developed the Partner Collaboration Center (PCC), an online portal that enables ACT partners to create, manage and control their customer accounts. The portal connects directly to ACT reservations systems and provides real-time capabilities to users. Via the PCC, ACT partners can set up new customers, edit existing customer information, activate on-demand accounts for existing users and download ACT product marketing materials.
“ACT’s feature-rich Partner Collaboration Center is just one of the many reasons we chose to partner with them,” said Ron Dunworth, senior partner at Advoda Communications, one of ACT’s newest channel partners. “ACT is extremely responsive to our requests and has already provided us with a wealth of information to make our business well-positioned for success. Their support and client facing tools are invaluable and have catapulted our business months ahead of schedule.”
About ACT Conferencing
Established in 1989, ACT Conferencing (actconferencing.com) is a global provider of corporate audio, web and video collaboration services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Golden, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK.
Cautionary Statements
Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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