NEWSWIRETODAY Press Release& Newswire Distribution | HOME
PRTODAY / NewswireToday press release distribution service network
More news: Software
Written by / Agency / Source: Kinetic.PR, LLC
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

ISOdx Uses MadCap Flare to Deliver Award-Winning Documentation - MadCap's XML-based software integrates easily with ISOdx Web-based software, enables best-in-class online help and user manuals [NASDAQ: MSFT]  -
ISOdx Uses MadCap Flare to Deliver Award-Winning Documentation


NewswireToday - /newswire/ - Redwood City, CA, United States, 2008/12/08 - MadCap's XML-based software integrates easily with ISOdx Web-based software, enables best-in-class online help and user manuals [NASDAQ: MSFT] -

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio 2005 and Microsoft XPS, today announced that ISOdx, a division of Cranel, Inc., has used MadCap Flare to deliver award-winning documentation and online Help. Flare, MadCap’s flagship software for multi-channel authoring, enabled ISOdx to complete the manuals and online Help for its software within three months.

ISOdx is a leading innovator in delivering IT service and support software, which automatically detects changes in the IT environment, eliminating the hours it once took IT professionals to manually identify these changes. As ISOdx prepared for a major new Web-based version of its software, the company saw an opportunity to significantly upgrade its user manuals and online Help system. After purchasing Flare in late January 2007, ISOdx technical writer, Ellen Hayes, was able to complete two user manuals, an online installation guide, and several marketing pieces by the company’s April 2007 software release deadline.

MadCap Flare has also enabled ISOdx to deliver award-winning print and online content. The “ISOdx Product Documentation Set,” received a merit award in the Effective Communication Competition 2007-08, sponsored by the West Michigan Shores chapter of the Society for Technical Communication (WMS-STC). More recently, in November 2008, the "ISOdx User's Guide Help," received a merit award in this year's Northeast Ohio Society for Technical Communication (NEO STC) Online Publication Competition.

“We already had award-winning software for customers in the service and support market, and we wanted award-winning documentation to go with it,” said Dave Seman, ISOdx manager of business and channel operations. “MadCap Flare allowed us to meet that goal, and now in sales calls, we promote our user manuals and online Help along with our software. It’s a big competitive differentiator for us.”

Prior to Ms. Hayes coming onboard, ISOdx had begun working with a traditional proprietary authoring tool, but with little success. Therefore, one of her top priorities was to choose the best tool for the new ISOdx documentation and online installation guide. After downloading trial packages of various authoring tools, Hayes recommended purchasing MadCap Flare.

With its native XML architecture, Flare has provided two important advantages over older proprietary authoring products. First, Flare readily integrates with the ISOdx software, which is delivered both as a managed service and as licensed software that runs locally. Equally important for ISOdx, Flare creates XML-based, W3C (World Wide Web Consortium) standard-compliant Help.

A third, important advantage of Flare is its ability to directly import existing content from Microsoft Word into Flare, says Ms. Hayes. “Our company uses Word as a universal tool for gathering and correcting our product documentation,” she explains. “With Flare, I can simply import the Word content, and it comes across with the formatting preserved. Also, a Flare build just takes 5-10 minutes—much less than the 30 minutes that some older tools required. It has allowed me to create and update our documentation quickly, both in PDF versions for print and the Web.”

“Using Flare, Ellen, who had just joined our company, was able to learn our software and develop a complete set of print documentation and online Help within just a few months,” said Mr. Seman. “It was a testament, not only to Ellen’s talent, but the short learning curve of MadCap’s software.”

ISOdx also purchased the MadCap Software support package, says Ms. Hayes, adding, “That was the best thing for me. I’ve even sent files to MadCap support so they can troubleshoot them. I have used Flare in more ways than I ever expected, and the support team is always right there to help me.”

In mid-2008, ISOx added MadCap Analyzer, which proactively identifies ways to improve the ISOdx documentation, and eliminates unused topics and images that can load down the system.

“For example,” says Ms. Hayes, “Our user’s manual has 265 pages with tons of links and 115 figures. I used to manually get rid of unused topics whenever we changed topic titles, and working with Word, that happened a lot. Analyzer now automates the process, saving me time and limiting the demands on our system.”

ISOdx also upgraded to Flare 4.0 in September 2008, which Ms. Hayes values for its enhanced graphics and Global Project Linking for enabling developers to reuse files and project elements.

Ms. Hayes notes, “We have turned to Flare for each of our software releases, and each new version of Flare brings greater functionality and ease of use.”

“ISOdx understands that state-of-the-art software and documentation go hand-in-hand in creating a superior customer experience,” said Anthony Olivier, MadCap co-founder and CEO. “We are excited by the role that Flare and Analyzer have played in enabling ISOdx to meet its objective of providing award-winning documentation to match its award-winning software, and we look forward to working with the ISOdx team in setting new standards for supporting customers in the future.”

About ISOdx

Developed specifically for IT service and support organizations, ISOdx provides revolutionary business solutions that equip companies to achieve continued growth and innovative industry leadership. With ISOdx, changes in the IT environment can be rapidly detected in an unprecedented manner in a matter of seconds. Cranel Inc., which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx.

About MadCap Software

MadCap Software ( is leading the documentation industry into the future with the MadCap family of tightly integrated applications for end-to-end content development, delivery, and management. MadCap’s flagship product MadCap Flare is now the content authoring solution of choice for thousands of companies, from start-ups to the Global 1000. Through its strategic partner Microsoft Corp. (NASDAQ: MSFT), MadCap delivers solutions optimized for Microsoft Vista, Visual Studio, and the .NET environment. Headquartered in La Jolla, CA, MadCap is home to some of the most experienced software architects and product experts in the documentation industry.

Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Kinetic.PR, LLC


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick NewswireToday Visibility Checker


Distribution / Indexing: [+]

# # #
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!

  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!

ISOdx Uses MadCap Flare to Deliver Award-Winning Documentation

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
Publisher Contact: Rebecca Hurst - 
650-679-9282 rebecca[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Kinetic.PR, LLC securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Kinetic.PR, LLC / Company Profile

Read Software Most Recent Related Newswires:

KPIT Acquires Cloud-based Vehicle Diagnostics Specialist SOMIT Solutions
CentralSquare Technologies Expands Property Tax Software Solution in Ontario, Canada
Openbravo Signs A Distribution Contract with Hardis Group to Accelerate Retailers’ Unified Commerce Strategies
CentralSquare Technologies Partners with First Due to Provide a Single Platform for Fire and EMS Services
Siemens Collaborates with GlobalFoundries to Provide Trusted Silicon Photonics Verification
Safran Rolls Out Software to Optimize Complex System Design
SAS and Cosmo Tech Innovations Build Resilient Global Supply Chains
KPIT to Create Opportunities in Cutting Edge Automotive Software in Kochi
Diebold Nixdorf Unifies Global HR Operations on Oracle Fusion Cloud HCM
Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP
OpenText Receives 2022 SAP® Pinnacle Award in the Partner Solution Success Category
Ribbon Partners with Kontron Transportation to Upgrade SNCF Voyageurs Optical Communications Network
Aptean Named a ‘Major Player’ in Two Separate IDC MarketScape Reports for Worldwide SaaS and Cloud-Enabled ERP Applications
AmplifyBio to Drive Quality Excellence with Veeva Vault Quality Suite
Agile Fractal Grid Selects InterSystems IRIS Data Platform to Support Delivery of Clean, Renewable and Secure Electricity on a Global Scale

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  RightITnow, Inc.


  ©2022 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (