NewswireTODAY - /newswire/ - Stratford Upon Avon, Warwickshire, United Kingdom, 2008/07/17 - In response to growing demand by UK businesses for Philippines Call Centres, Cyber City are launching a new information service - CallCentreUK.com.

Over the last 2 years, British companies have been moving offshore call centre activity away from the traditional base of India to other higher quality destinations especially The Philippines.
Many of the international global outsourcers have also moved work to Manila and other cities in The South East Asian nation where the industry is now worth over $3Billion annually. This industry is regarded as one of the fastest growing industries in the world. International investment consultancy firm McKinsey & Co. predicts that the demand for outsourcing services will reach $180 billion in 2010, with the customer contact services, finance and accounting, and human resource sub-sectors taking up the biggest shares. When it comes to the trend in primary business requirements, experts are seeing a shift from cost-effectiveness to skills quality and competence and The Philippines is at the forefront of this.

Due to a lack of historical links between The UK and The Philippines, the sources of information on the country have been fairly limited unlike in The US who had controlled The Philippines until 1946. To fill this void between demand and information, Cyber City have launched a new information service containing industry reports and links to further sources of information.

The site (callcentreuk.com) is free to use and also has access to free seminars and workshops for businesses looking for more detailed information pertaining to their individual needs. The site also includes an interactive web-chat feature enabling site visitors to ask specific questions and receive an immediate response.

Agency / Source: Cyber City Teleservices

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