NewswireTODAY - /newswire/ - Nitra, Slovakia, 2007/08/20 - In advance of its conference on Optimising Customer Experience, the Empiria Group would like to announce, that the Customer Experience survey is now online.

This survey will measure some crucial attitudes and opinions of the business community towards the philosophy of customer centricity.

Companies operating in saturated and highly competitive markets all agree, that price, features, quality or level of service are no longer enough to differentiate a brand in the eyes of customers. The only thing that will set a brand apart from the competition is the perception and experience that customers have with this brand.

The results of this survey will provide valuable input and ideas on crucial opinions about customer centricity.

All marketing, CRM, Customer Care and other professionals are welcome to take part in the survey, which can be found at the conference webpage. Respondents will have a chance to submit their opinions until 10th of November.

In return for completing the survey, qualified professionals can choose incentives such as a discount on the conference fee or receiving select conference materials (download case studies, the full conference report, survey results and panel discussion transcripts)

The survey consists of 8 questions, focusing on both the general orientation and philosophy of companies as well as practical strategies necessary for delivering exceptional customer experiences. The results will be used as input into panel discussions and roundtable sessions at the Optimising Customer Experience conference in Barcelona, held on 15-16 November.

About Empiria Group

At Empiria Group (empiriagroup.eu) we focus on providing our clients with upper-scale B2B events, conferences, workshops and meetings. We work directly with leaders from several industry sectors to ensure that the content of our events always fits the specific needs of our customers.
Our team consists of experienced professionals from the conference and events industry. We are committed to create the best platforms for a stimulating and inspiring discussion. Besides great networking opportunities and precise organisation, we aim to deliver the best learning exprience to all participants.
We understand, that only real life experience and a focused atmosphere can maximize the value of any business gathering.

Agency / Source: Empiria Group

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