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Infor (infor.com), the Industry Cloud Complete company, today announced it’s launching an expansion of its suite of AI-driven solutions for micro-verticals, optimizing how technology can address the unique challenges and demands across industries, from dairy producers, to EV manufacturers, to textile fabricators, and more. Built natively on Amazon Web Services (AWS) with Amazon Bedrock to provide flexible access to high-performing Large Language Models (LLMs), the new Infor Industry AI Agents, along with Infor Leap a fast and cost-effective cloud migration offer allow companies to quickly realize the benefits of the technologies they’re heavily investing in.
Infor Industry AI Agents
Infor Industry AI Agents are the only industry-specific, role-based AI agents built for manufacturing, distribution, and service industries and designed to work alongside teams by managing and automating critical workflows. Carefully combining Infor’s decades of hands-on experience and deep industry expertise combined with complete data and governed orchestration, Infor Industry AI Agents are experts in a broad spectrum of industries and require minimal training before helping organizations achieve continuous process optimization in core operational areas such as projects, products, supply chain, and workforce operations. This expertise translates into industry-specialized AI agents that help deliver faster deployment, reduce risk, and increase ROI by addressing industry-specific pain points and compliance requirements.
Optimize processes with micro-vertical expertise: Infor Industry AI Agents are built on Infor’s Industry Process Catalogs and Value Maps across eight key industries and their micro-verticals. This gives the agents contextual understanding of industry processes, terminology, compliance factors, and KPIs for more immediate, impactful customer outcomes. These agents are built to inherently understand the best practices delivered through Infor’s industry process catalogue. For example, purchasing employees within hospitals, distributors, or manufacturers may have the same role, but the processes they need to do their job are fundamentally different. Infor agents can help drive efficiency out-of-the-box from day one because they are designed for exact processes within the exact industry they serve.
Act with precision to support every role: Infor Industry AI Agents are role-based agents that draw on real-time data across the enterprise, including Infor and non-Infor data. With a unified data management approach to transforming and enriching data in the right context, Infor Industry AI Agents provide relevant, logical recommendations tailored to each user persona. Whether it’s a buyer comparing supplier quotes, a project manager assessing delayed activities, or a financial analyst reviewing receivables, these agents equip each user with accurate recommendations to make more confident decisions.
Infor Agentic Orchestrator
Infor Industry AI Agents are powered by the new Infor Agentic Orchestrator, built on Infor Industry Cloud Platform. The Infor Agentic Orchestrator coordinates how AI agents interact with Infor and non-Infor systems, data, and models; combining Amazon Bedrock for model choice, LangChain for multi-step orchestration, and built-in governance for security, auditability, and explainability. In concert, the Infor Agentic Orchestrator allows customers to scale from a single task agent to process-level agents that manage multi-step workflows, while keeping every step transparent, traceable, and under human control.
Infor Leap Targets Migration Pain Points
Recognizing the need for Infor customers to move to the cloud to benefit from AI-driven solutions, Infor is launching a cloud migration offer that directly addresses the most common migration barriers: implementation delays and budget overruns. According to a recent Forrester Total Economic Impact study, 74% of high-performance IT leaders cite ERP modernization as a critical priority to drive greater agility, innovation, and operational resilience. Infor Leap is a new offer designed to reduce time-to-value for companies that currently rely on on-prem IT infrastructure.
Leveraging Infor’s proven methodologies, Infor Leap helps customers to confidently invest in migrating their infrastructure to the cloud with a “love it or leave it” opt-out clause. The offer also includes assurances, such as:
• On-Time Delivery: Infor will ensure customers’ ERPs are online within a fixed timeline using proven, data-first, prescriptive methodology while leveraging pre-built best practices.
• On-Budget Implementation: With a fixed-fee pricing model, customers avoid scope creep and ballooning costs challenges that too often slow down mission-critical technological enhancements.
• Value Realization: Infor customizes its implementation strategy for the company’s specific needs, ensuring customers are maximizing their investments while minimizing operational and financial waste.
Infor Process Mining Enhancements
Infor is further enhancing its process mining tools with AI to deliver even greater customer value, smarter decision-making capabilities, and transformative efficiency gains. These additional features are designed to provide control, clarity, and speed to drive end-to-end continuous business process improvements with integration across Infor Industry CloudSuites. Enhancements include generative AI tools to automatically generate clear, contextual process summaries and remove the need for manual interpretation, new customization tools for dashboards to ensure precision and quality, and enhanced filtering options to dive deep into process performance.
Quotes
Customer Quotes:
"Infor’s Industry AI Agents have the potential to significantly enhance ERP functionality delivering faster access to information, quicker issue resolution, and improved customer satisfaction,” said Shen Lu, CIO, Gellert Global. “By automating repetitive tasks, these agents enable employees to focus on higher-value work that drives organization growth and competitive advantage. Although we are still in the early stages of testing and Infor’s development is ongoing, the potential we’ve seen makes us excited about a promising future ahead."
“What I value most about Infor Process Mining is how quickly it delivers insights for our Process Improvement team,” said Randy Yoho, IT Manager, State Electric Supply. “Instead of waiting weeks, we now identify critical process issues in just a day or two, cutting the time by 86%. That means we act faster which has already resulted in customers receiving shipments faster from five days to two and speeding up customer payment from seven days to three.”
“Infor’s Industry AI Agents and GenAI Assistant have the potential to redefine how we operate. By streamlining processes, reducing manual effort, and delivering instant access to real-time insights, they can empower every level of our organization, from the shop floor to leadership, pushing us to work smarter.” said Jennifer Terry, Information Systems Manager, Xpress Boats. “What excites us most is not just the efficiency these tools unlock today, but the way they’re helping us think bigger and reimagine the future of our operations.”
Infor Quote:
"Our new suite of solutions allows customers to harness the power of AI with purpose and precision,” said Kevin Samuelson, CEO, Infor. “When deployed strategically, AI can help organizations thrive and prosper amid the growing number of challenges across industries. But it's crucial to do it right: companies that implement generic AI tools without industry-specific context will lose valuable time and money they often can't afford.”
Analyst Quote:
“The AI age is ushering in new ERP products that leverage AI technology to enhance and augment the functionality,” said Mickey North Rizza, IDC, Group Vice President, Enterprise Software. “Be it AI-enabled workflows with assistants and advisors or agentic AI, such as Infor Industry AI Agents, ERP systems are advancing quickly. With new capabilities that augment business processes with more intelligence, to bringing in more data to the front end of the decision-making, to becoming more autonomous in actions, AI is empowering ERP systems as a better optimized technology resource for the organization.”
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