Infor® (infor.com), the industry cloud company, today announced that Zofri, Zona Franca de Iquique, will implement Infor WMS warehouse management system to improve customer service, one of the most important performance indicators in the supply chain. The solution will be implemented by Cerca Technology, Infor's partner in Latin America.
Zofri (zofri.cl) is one of the most important centers of commerce and industry in South America. It has more than 2,000 companies from various countries operating at its sites, with a wide variety of items available such as electronics, automotive, textiles, and household items, among many others. Zofri and the enormous number of companies operating at its locations contribute more than 45,000 direct and indirect jobs in the region.
Its operation has five business areas: Zofri Mall, the Wholesale Business Center, Chacalluta Industrial Park in Arica, Zofri Business Park in Alto Hospicio and the Zofri Logistics Center. Zofri Logistics offers outsourced logistics services (3PL) to customers that operate under the free-trade regime, taking care of the process from arrival of the merchandise to the Port of Iquique until its dispatch to the final destination, anywhere in the world.
Zofri’s primary need for a WMS solution is to improve customer service. Previously, the real-time inventory of its clients was unknown, due to the use of multiple warehouses for the storage of merchandise. Therefore, having updated status was a task that demanded a lot of time. In addition, the process of tracking the entry and exit of goods was done manually, which decreased efficiency and created delays.
As a leading logistics operator, Zofri needed a software tool that could help it better manage the flow of goods.
The Iquique Free Trade Zone in northern Chile is a service platform to market and facilitate business in the southern cone of Latin America. With almost five decades of operation (48 years), it has a special tax and customs regime, which allows the import, export, storage and marketing of goods with tax and customs benefits. It has the knowledge and experience to deliver to its customers, both wholesale and retail, the best combination of factors, processes and solutions, to meet their needs.
About Cerca Technology
Cerca Technology (cercatechnology.com) is an Infor partner with more than 30 years of experience implementing more than 300 cutting-edge technology projects for supply chains in Latin America and the Caribbean. It has a presence in more than 15 countries and four corporate headquarters in Colombia, Chile, Mexico and the U.S. With an excellent team of expert logistics consultants, Cerca Technology has successfully implemented more than 220 projects and has more than 80 clients.