Recently, Frost & Sullivan assessed the Asia-Pacific facility management industry and, based on its findings, recognizes Jones Lang LaSalle Property Consultants Pte Ltd (JLL) with the 2022 Asia-Pacific Facility Management Company of the Year Award. The company’s suite of services addresses clients’ space-related needs and helps them shape their workplace and portfolios to offer better workforce support, specifically focusing on the disruptions caused by COVID-19. Organic business development with existing clients, the upsell of innovative solutions, and successful new contracts contributed to strong 9% year-on-year growth in 2021. A high rate of contract renewals and successful new contracts in 2021 indicated high customer confidence, a preference for JLL’s solutions and brand name, and its excellent market reputation.
JLL provides standardized services across all regions and its value-added services give it an advantage over competitors. The company also tailored strategies for each sector’s successful penetration or expansion. Its Data Center+, the industry’s only global end-to-end, technology-enabled platform for owners, operators, and users, eliminates potential system failures and optimizes the total cost of ownership. It innovates and strengthens its offerings to adapt to evolving needs, and it explores value-added solutions to differentiate itself from other industry participants.
According to Janice Wung, a Frost & Sullivan Buildings Research Program Manager,“JLL’s ability to strategize, tap into upcoming opportunities in new sectors, and expand its footprint in targeted country markets while maintaining its leadership position in core markets reflects its leadership focus on building stiff barriers to entry and upholding its strong brand equity in the market.”
JLL Jet, a mobile-first app designed to power the hybrid workplace, aligns to the direction of future work trends. The hybrid workplace app delivers a smart and personalized experience that simplifies how work is conducted by managing kiosks, digital signage, sensors, beacons and lighting, environmental checks, and AV control, among others. The company also monitors clients’ workplaces for preventative maintenance and occupancy planning. JLL’s commitment to innovation is shown through its investment in technologies that address underserved operational efficiency, enhance the client value proposition, and better cater to sustainability needs. Its reshaped strategies and implementations have led to consistent and repeatable success in revenue growth and customer acquisitions.
“JLL offers customer purchase and ownership experience to improve the strength and loyalty of its client relationships. With customer satisfaction, contract compliance, governance, talent, and performance, it raises the bar on operational excellence and customer value,” added Wung. For strong brand equity and overall performance, JLL earns Frost & Sullivan’s 2022 APAC Company of the Year Award in the facility management industry.
“It is an honour to be named Asia-Pacific Facility Management Company of the Year by Frost & Sullivan. With accelerated workplace trends and evolving consumer needs, this award is a testament to the unwavering commitment and dedication of our team of 14,000 people across the region. As a firm, JLL is heavily investing in sustainability and technology to drive greater connection between work, worker and workplace. We were on our journey to drive dynamic delivery models that best appeal to the hybrid workplace which majority of our clients are either adopting or have adopted; COVID-19 has provided greater impetus and purpose to this change,” says Susheel Koul, Division President, Work Dynamics, JLL Asia Pacific.
Each year, Frost & Sullivan (frost.com) presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
JLL (jll.com) is a leading professional services firm that specialises in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 102,000 as of September 30, 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
P: +65 9823 7917 - E: andrew.peck[.]jll.com.