NEWSWIRETODAY Press Release& Newswire Distribution | HOME
MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Frost & Sullivan
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services - Teleperformance leverages its Digital Integrated Business Services to help companies significantly reduce costs across front-office and back-office operations
Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services

 

NewswireToday - /newswire/ - San Antonio, TX, United States, 2022/01/06 - Teleperformance leverages its Digital Integrated Business Services to help companies significantly reduce costs across front-office and back-office operations.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the Southern Cone CX outsourcing services industry, Frost & Sullivan recognizes Teleperformance with the 2021 Enabling Technology Leadership Award. The company helps organizations create a seamless and effortless CX while significantly reducing costs across front-office and back-office operations. The company adopts artificial intelligence (AI), advanced analytics, omni-channel capabilities, natural language processes (NLP), and streamlined security tools to deliver an exceptional CX.

Teleperformance’s technology services allow partner companies to avoid the periodic management of maintenance and development and use the most appropriate technology for each use case to be solved in a pay-per-use scheme. Organizations that purchase a license to develop robotic process automation (RPA) in-house end up automating any processes unfit for automation (to amortize the high price paid for the license) and ultimately detrimental to business. In addition, organizations partner with Teleperformance for its consultancy, process thinking, and innovation capabilities. Teleperformance offers an advisory role to help organizations choose optimal tools or technology, determines the right approach for each organization, and redesigns CX-related processes to make the customer journey smooth and frictionless.

“Teleperformance delivers highly complex services and assumes a trusted advisor and long-term, partner position, helping it build long-lasting relationships with its clients and avoiding price-based competition because many competitors cannot replicate its innovation capabilities. It provides technology as a service integrated into its front and back office interaction management services, enabling companies to avoid incurring the high costs of acquiring technologies with expensive licenses,” explained Sebastian Menutti, an industry analyst.

Organizations maximize the use of automation, self-service, and AI-based tools to deflect traffic from the contact center. As a result, these organizations save costs, improve efficiencies, and optimize their CX. Teleperformance guides companies to embrace digital omni-channel approaches and meet customers when, where, and how they want to contact brands, while strengthening back-office processes, resulting in an easy, frictionless, and memorable CX. The multi- and cross-channel interaction strategy through omni-channel customer engagement delivers a consistent, seamless, and high-quality CX. Teleperformance orchestrates a backend and frontend strategy, including digital channels and intelligent virtual assistants, to close this gap.

“TP enjoys a highly diversified client portfolio in the Southern Cone, enabling it to digitalize CX in various industries, ranging from financial services to healthcare to eRetailing. While guiding its partners to digitalize their customer-oriented processes, the company exhibited solid financial results that allowed it to attain the first position in the Argentinean market and grow exponentially in Chile,” reiterated Menutti.

Teleperformance’s chat and voice-based cognitive virtual assistants learn from experience and continuously improve based on lessons learned in past interactions, helping companies attain at least a 40% cost reduction. With its brand equity, commercialization success, and strong overall performance, Teleperformance earns Frost & Sullivan’s 2021 Enabling Technology Leadership Award in the Southern Cone CX outsourcing services industry.

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that enhances current products and enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Claudia Toscano - Frost.com 
210-477-8417 claudia.toscano[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Newswires:

Pelatro Applauded by Frost & Sullivan for Enabling Customer Value and Loyalty Management with its Customer Engagement Hub
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with its Omnichannel Outbound Solutions
itel Applauded by Frost & Sullivan for Delivering Superior Customer Experience with its Customer Support Services and Solutions
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions
Stericycle Communication Solutions Receives 2021 Best Practices Customer Value Leadership Award
Frost & Sullivan Recognizes Epsilon for Its Feature-Rich, On-Demand Network-as-a-Service Platform, Infiny
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions
8×8 Lauded by Frost & Sullivan for Powering Highly Collaborative Workplace Environments
Teleperformance Earns Acclaim from Frost & Sullivan for Dominating the Colombian Contact Center Outsourcing Market
AI- and Cloud-based CPaaS Platforms Enable A True Omnichannel Experience Across Generations and Preferred Communications Types Finds Frost & Sullivan
HGS Digital Recognized by Frost & Sullivan for its Complete Social Media Customer Care Solution
AeC Lauded by Frost & Sullivan for Employing A Mix of Technology and Human Expertise
Atento’s Next Generation Services Acknowledged by Frost & Sullivan for Helping Clients Deliver Differentiated Customer Experiences
ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with its BPO 2.0 Model

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2022 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)