NewswireToday - /newswire/ -
Alpharetta, GA, United States, 2020/09/24 - Today, Aptean announced that it has received a 2020 Credit Excellence Award for “best contribution to the industry” with customer MYJAR - CCRMagazine.com / MYJAR.com / Aptean.com. NASDAQ: TRMB
• Mission-Critical Enterprise Software Provider and Financial Services Customer;
• Recognized with “Best Contribution to the Industry” for Outstanding CX.
Today, Aptean, a global provider of mission-critical enterprise software solutions, announced that it has received a 2020 Credit Excellence Award (ccrmagazine.com) for “best contribution to the industry” with customer MYJAR (myjar.com), a global financial services company that provides direct, short-term loans online. The companies were recognized, respectively, for supplying the robust case and complaint management platform Aptean Respond that enables MYJAR to deliver exceptional, industry-specific customer service.
Leveraging Aptean Respond, the UK-based financial services provider has turned highly manual processes and disparate systems into a unified information source that is equipped with accurate, actionable and automated reporting features. Through the platform’s enhanced visibility into team performance and customer feedback, MYJAR maintains high customer satisfaction ratings and loyalty by identifying problems rapidly and correcting staff behavior in real-time.
“The 2020 Credit Excellence Awards showcase all that is best about the work done by the credit, collections and enforcement industry. Our judges praised these winners for making the highest contributions to the wider credit industry, both from a technical innovation as well as CSR perspective,” said Stephen Kiely, Editor at CCRMagazine. “Congratulations to MYJAR and Aptean for winning this year’s best contribution to the industry accolade!”
Aptean Respond supports every role in the customer experience (CX) team to deliver excellence in complaints management from front-line agents and case managers to team leaders and executives. Companies around the world leverage Aptean’s compliance offerings to track and manage complaints, elevate customer satisfaction and improve the performance and reputation of their organizations.
“At MYJAR, our process is transparent and our vision simple: to responsibly provide customers with a path to access larger loans at lower rates, while delivering superior customer support. To keep up with this vision and rapid growth, we sought a system that would match our quality of service, increase efficiency, target training and prevent repeated mistakes. Not only does Aptean’s Respond solution solve our unique business problems, its reporting capabilities, transparency and configurability stands out from the competition,” explained Tom Horne, Chief Operating Officer at MYJAR.
Duane George, Chief Product Officer at Aptean, added,“We are always proud to help customers discover and leverage our specialty solutions that reduce workarounds and increase operational efficiency especially those who previously struggled with many different, disconnected processes and systems. Being recognized in the credit excellence space is an honor and testament to Aptean’s commitment to provide customers with the best-in-class services and support they expect, while enabling them to do the same for their own consumers.”
Aptean (aptean.com) is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 5,000 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations.
Aptean is a trademark of Aptean, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.