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South African Social Development Department Improves Service Delivery with OpenText - Government department processes 100 percent of appeals within the required 90-day response period with OpenText Documentum xCP - DSD.gov.za / OpenText.com
South African Social Development Department Improves Service Delivery with OpenText

 

NewswireToday - /newswire/ - Waterloo, Ontario, Canada, 2020/07/29 - Government department processes 100 percent of appeals within the required 90-day response period with OpenText Documentum xCP - DSD.gov.za / OpenText.com. NASDAQ: OTEX, TSX: OTEX

   
 
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OpenText™, today announced the Department of Social Development of South Africa (dsd.gov.za) has deployed OpenText™ Documentum™ xCP, a case management framework to digitize its social assistance appeals process. The solution enables the department to provide a more effective, efficient, and accessible social assistance appeals service for its citizens and reduce legal expenditures.

“Implementing OpenText Documentum xCP shifted the department’s operations into the 21st century. We have successfully transformed from a paper-based processing system to a fully digital system that has improved our efficiency and productivity,” said John Mokoele, Director, Pre-Adjudications and Operations in the Chief Directorate: Social Assistance Appeals for the Department of Social Development. “With this transformation, we have gone from adjudicating less than 50 percent of appeals within the required 90-day period, to consistently meeting our 100 percent target.”

OpenText™ Documentum™ xCP helps ensure compliance and enables department staff to promptly inform stakeholders of required action, escalate long-running appeals and generate audit reports for reference.

“Citizens today are well-informed, tech-savvy and have high expectations, which public sector organizations are constantly challenged to meet,” said OpenText Chief Product Officer, Muhi Majzoub. “OpenText Documentum xCP allows for more insight, responsiveness and flexibility around the appeals process, meaning the Department of Social Development can be confident in the speed and quality of its appeals decisions, delivering enhanced value to its citizens and achieving significant cost savings.”

The department worked with local OpenText partner Faranani DocTec to implement the solution. The cost savings achieved by using OpenText™ Documentum™ xCP have been reallocated for the improvement of the Department of Social Development’s business services, including administration of appeals. These bottom-line benefits have also been put towards increasing awareness among potential applicants and beneficiaries of social assistance.

OpenText™ Documentum™ xCP features a low-code development environment for rapid design and deployment of robust case management solutions, bringing new efficiency and agility to complex information-centric processes, from loan applications to benefit approvals, across a range of industries.

About OpenText

OpenText (opentext.com), The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2020 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.

 
 
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Written by / Agency / Source: Actuate Corporation | OpenText™

 
 

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South African Social Development Department Improves Service Delivery with OpenText

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