NewswireToday - /newswire/ -
Boston, MA, United States, 2020/02/26 - Grandstream’s UCM series of IP PBXs are now compatible with Loway’s QueueMetrics platform, offering an enhanced call center communication solution - Loway.ch / Grandstream.com.
Grandstream, connecting the world with award-winning SIP unified communication solutions since 2002, and Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced successful product compatibility testing. Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced call center tracking, monitoring and reporting solution. Call centers around the world can now use QueueMetrics to track, monitor and analyze communications through the UCM series to access extended metrics, better manage call center agents and increase productivity.
Loway provides call center management software solutions trusted by thousands of companies worldwide. Their QueueMetrics suite allows call centers professionals to monitor agent productivity, measure targets, track conversion rates, view statistics within an easy-to-use interface, and more. QueueMetrics for Grandstream’s UCM is offered as SaaS cloud hosted solution. To learn more, visit queuemetrics.com.
Grandstream’s UCM series of IP-PBXs has become one of the most popular on-premise IP-PBXs in the world thanks to its ability to support enterprise-grade voice, video, data and mobility communications without requiring any licensing or on-going fees. It allows call centers to build a scalable, redundant, and secure communications network with high-end features and customizable call routing. It also includes a call center suite to make it as easy as possible to build, deploy and manage contact center solutions.
Founded in 2004, Loway (loway.ch) develops complete, reliable and customizable call center software solutions for the Asterisk PBX marketplace. Their distinguished QueueMetrics created modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.
Grandstream Networks, Inc. (grandstream.com) has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small-to-medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility.