Verint® Systems, Inc., The Customer Engagement Company™, today announced it has been ranked among the top Intelligent Assistant (IA) solution vendors in Opus Research’s 2019 “Decision Makers’ Guide to Enterprise Intelligent Assistants.” The report is the most comprehensive assessment of today’s leading providers in natural language processing, machine learning, Artificial Intelligence (AI), and analytics that power automated virtual agents and digital self-service solutions.
Verint’s Intelligent Virtual Assistant™ solutions, part of its self-service cloud, surpassed other vendors in the ranking categories of Enabling Platforms and Technologies, Enterprise IA maturity and Track Record. Opus Research (opusresearch.net) also cited Verint favorably for the company’s future plans and vision in the space.
“The leading providers of Enterprise Intelligent Assistants support superior integration, openness and connections to multiple proprietary and third-party resources to provide rapid deployments of consistently accurate information to customers,” says Derek Top, senior analyst and research director, Opus Research. “Verint’s open, modular AI solution achieves this by enabling enterprises to automate anywhere and easily scale while expanding intelligence, powering its leadership position in the rapidly changing Intelligent Assistant market.”
According to the report, key Verint differentiators include:
• A full suite of technologies that enhance and support the entire customer journey through AI-enabled, predictive innovations built to improve customer experience while also lowering costs.
• An AI-powered solution that unlocks the power of conversational data and uncovers user intent, mapping automation strategies that align with business goals and user needs.
• A prolific real-world labeled data library with tens of thousands of regression tests in every language model set.
“We are honored that Opus has recognized our success in helping customers find the balance between improving customer experience while reducing costs,” said Verint’s Michael Southworth, general manager, intelligent self-service. “Intelligent Assistant solutions are playing a key role in achieving this delicate balance by empowering the customer through self-service while driving knowledge intelligently across contact center touch points to enhance agent performance and improve the customer experience.”
Earlier this year, Alight Solutions received the 2018 Opus Research Conversational Commerce Award by leveraging Verint’s Intelligent Virtual Assistant technology to transform its web self-service experience with automation. Alight’s virtual assistant, named “Lisa,” is an innovative example of how Verint customers lead the way with automated, intelligent self-service solutions.
Verint’s Intelligent Self-Service offerings include Web Self-Service; Knowledge Management; Intelligent Virtual Assistant for automated, secure self-service chat interaction; Interactive Voice Response for self-service phone/voice interaction; and Verint Community for consumers to find the information they need and get technical assistance without speaking to a company representative.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries including over 85 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
*Source: Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants was published Q4 2019
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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