LexisNexis® Legal & Professional today announced it won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honor recognizes LexisNexis’ commitment and innovative approach to soliciting real-time customer feedback to deliver an exceptional customer experience.
Confirmit’s ACE Awards program was established in 2005 to honor their clients’ dedication to using the Voice of the Customer to achieve business success. LexisNexis earned the 2019 Confirmit ACE Award based on its NPS Explorer Program, which supports the global organization by continuously collecting, monitoring and analyzing customer feedback. As a two-time recipient of a Confirmit ACE Award, LexisNexis continues to demonstrate how customer feedback drives product development, customer experience, and the company’s culture. Its Voice of the Customer program has led directly to improvements in product innovation, product design, user experience and overall customer experience across all products and solutions.
“We’re honored to be recognized with a 2019 Confirmit ACE Award,” said Steve Carroll, VP, Customer Insights at LexisNexis Legal & Professional. “At LexisNexis, customers are at the center of everything we do, and we continually strive to delight them in new and innovative ways. This award highlights our commitment to empowering customers through our global NPS Explorer Program. Focusing on their needs and expectations drives improvement in our products and solutions, while ultimately, supporting better business outcomes for our customers.”
“We are delighted to honor LexisNexis with a 2019 Confirmit ACE Award” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision-making and it is wonderful to be able to recognize organizations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer-centricity across the entire experience ecosystem.”
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award (confirmit.com/ace-awards) is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period.
About LexisNexis Legal & Professional
LexisNexis Legal & Professional (lexisnexis.com) is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Confirmit (confirmit.com) is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS, and Swisscom.