Upstream Works Software announced today that TMC, a global, integrated media company, has named Upstream Works for Finesse (UWF) as a 2019 CUSTOMER Product of the Year Award winner. This is the third consecutive year that the company has received this recognition for its customer experience omnichannel solutions delivered on Cisco communications platforms.
“Upstream Works is pleased to be recognized once again for our customer experience innovation,” said Rob McDougall, President and CEO of Upstream Works. “We are committed to delivering innovative solutions that help brands achieve all their digital transformation goals. Our communications solutions are designed to be intuitive and flexible, helping brands improve both the agent and customer experience while deriving real business value.”
The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Upstream Works with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Upstream Works for Finesse solution has proven deserving of this elite status and I look forward to continued innovation from Upstream Works in 2019 and beyond.”
The 21st Annual Products of the Year Award winners will be published in CUSTOMER magazine online and on TMCnet.
About Upstream Works
Upstream Works (upstreamworks.com) provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.
TMC’s CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER (customerzone360.com) has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards,
CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customer.tmcnet.com for more information.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC (tmcnet.com) for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
TMC Contact: Stephanie Thompson - Manager
P: 203-852-6800 x139 - E: mailto:sthompson[.]tmcnet.com.