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Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019 - More than 3,000 healthcare institutions around the world rely on Avaya - /
Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019


NewswireTODAY - /newswire/ - Santa Clara, CA, United States, 2019/02/08 - More than 3,000 healthcare institutions around the world rely on Avaya - / NASDAQ: RVSN; NYSE: AVYA

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Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, will be demonstrating its comprehensive portfolio of solutions for the healthcare industry at the upcoming HIMSS Global Conference & Exhibition held at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15. Avaya will be a Diamond exhibitor at booth #6541 in conjunction with ConvergeOne. The HIMSS 2019 event ( brings together over 45,000 health information and technology professionals, clinicians, executives and market suppliers from around the world.

Avaya Solutions for Connecting Healthcare include:

Care Team Collaboration
• Improve care coordination with multimedia mobile solutions;
• Improve care team time with patients;
• Reduce preventable harm through workflows and collaboration.

Patient Access & Services
• Improve patient access to care with a rich omnichannel solution;
• Reduce wait times, no shows and in-network referrals leveraging automation and EHR integration with your access center;
• Proactively engage patient on their media of choice;
• Increase patient referrals;
• Improve patient access to medication regiments and care plans.

Virtual Care
• Reduce avoidable emergent and urgent care through telehealth triage;
• Connect care team and peer coaches with patients in time of need;
• Improve and scale homecare with clinical contact centers.

“Avaya healthcare solutions provide the reliability, security, flexibility and scale we require to better meet the needs of our clients through innovative communications tools, and Avaya is now working with us to transition to the cloud,” said Bob Doran, Vice President of Telecommunications, Automated Health Systems. “We currently span fifteen states across the U.S. and growing, and we have depended on Avaya’s 99.999% uptime reliability since 1994. They are a trusted partner that provides the highest levels of support and service, combined with communications and collaboration solutions we can rely on, and that our clients rely on, each and every day.”

For healthcare providers, the care team’s ability to communicate with patients along their health journey is vital to the mission of supporting their care plan and reducing readmissions. By connecting people, resources, data, and solutions, providers can optimize operations and reduce risk, while increasing operational efficiency and profitability. A flexible communications solution is critically important to the successful digital transformation of health care systems. The top 10 healthcare services companies in the world, and the top 10 U.S. hospitals all depend on Avaya communications solutions to enhance patient experience, improve care team effectiveness and collaboration, and drive increased efficiency.

Avaya and its ecosystem of partners have deep expertise and teams focused specifically on addressing the unique requirements of delivering communication solutions to the healthcare industry. Avaya works with these partners to combine technical, customer engagement and services resources to provide a comprehensive portfolio of solutions for healthcare providers addressing patient access and services, virtual care, telemedicine and care team collaboration to improve productivity, streamline workflow, improve the quality of care and increase ROI.

“We have 55 remote locations, three different hospitals, and 450 different healthcare providers as part of our network, and our Avaya communication solutions enable us to provide an optimal combination of human touch supported by smart automation for improved patient experience,” said Tim Rosner, Chief Technology Officer, Southcoast Health. “We’re implementing new technologies in healthcare and place a lot of value in our long-term partnership with Avaya that enables us to move forward successfully in this effort.”

According to research firm IDC, today there are more opportunities and challenges than ever to effectively communicate with patients, starting with the number of channel choices phone, web, text, or chat used to connect with them. A one-size-fits-all strategy will not work. Enterprise patient access and services and digital care coordination solutions must be flexible based on patients’ communication needs and where they are in their patient journey. These solutions must also address evolving technology, business, and regulatory requirements facing healthcare organizations.1

“Our focus is completely, 100 percent on our patients, including our entire workflow, systems and communications platform,” said Jim Hennigan, IT Manager, Innova Health Systems. “We are looking at new and innovative ways to enhance the patient experience and to make healthcare more accessible to diverse groups like millennials. Avaya omnichannel solutions enable us to use all channels of communication, from web chat, video, voice, and telemedicine to provide more effective care in a proactive, efficient way.”

1 “Driving Operational Efficiencies Through Improved Patient Access and Services” IDC, June 2018

About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya ( For over one hundred years, we’ve enabled organizations around the globe to win by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners

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Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019

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