Infor, a global leader in business cloud software specialized by industry, announced today that French bank, Crédit Agricole Ile-de-France (ca-paris.com), has selected Infor's predictive recruitment solution, Infor Talent Science, to help improve the retention rate of its new Client Advisors, a particularly strategic group of employees in charge of customer relations. Within one year after deploying a pilot of the solution, the use of Infor Talent Science resulted in a 10-point drop in the turnover rate of new hires.
Patricia Vedel, Head of the Recruitment and Career Management Department at Crédit Agricole's Caisse Ile-de-France, says: “At the end of 2017, we started this initiative as part of a global project aimed at focusing on the behavioral preferences and diversity of the profiles of our new hires, going beyond simply evaluating technical competence.”
In search of a solution capable of improving the recruitment process of Customer Advisors and increasing their retention rate during the first year, Crédit Agricole Ile-de-France discovered Infor's predictive analysis tool, recently available in France, and decided to test it.
A benchmark profile
The 3-month pilot selection project consisted of identifying performance-related behavioral qualities of current employees in the Client Advisor position, in order to create a benchmark of success to compare against future candidates.
Patricia Vedel continues,“300 currently employed Advisers volunteered to fill out a questionnaire that helped us to establish a benchmark profile. We then had their managers assess performance through an evaluation built by Infor. The teams in charge of the project gathered this information and modeled the data to create the benchmark profile. Thanks to this analysis, we have been able to organize our recruitment criteria and focus on the behavioral aspects that predict the success of Client Advisor candidates.”
After a first telephone exchange with the candidates to analyze their technical skills, candidates undergo the evaluation process developed by Infor Talent Science. The detailed reports allow the operational teams to have tangible data on the adequacy of the candidates' soft skills as compared to the job. This helps the organization improve recruitment, on-boarding and training processes so new employees can rapidly perform better in their agency.
Patricia Vedel adds: "Beyond its particularly innovative characteristics, we have identified three main objectives we wish to reach through the deployment of Infor Talent Science: reduce our recruitment costs, balance our communications investments, while attracting new talent, and standardize our recruitment criteria according to a frame of reference aligned with our values and our corporate culture."
Ingrid Hoskin, HCM Senior Account Manager in France, in charge of the project at Infor, says: "Each company and each candidate is unique. With Infor Talent Science, we provide our customers with a solution that helps them instantly identify the best candidates for each position. Thanks to a broad spectrum of performance and behavior data, our tool allows us to define unique predictive models - specific to each company and each type of position - improving recruitment, retention and talent development throughout a career simultaneously. This solution revolutionizes HR management and offers a new approach to Talent Management and SWP (Strategic Workforce Planning). With proven results from the first year of use, this solution is very easy to use and to set up and allows organizations to innovate knowing they will improve the quality of their HR practices and the competitiveness of their operations."
Infor (infor.com) is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
Infor customers include:
• 19 of the top 20 aerospace companies;
• 9 of the top 10 high tech companies;
• 18 of the 25 largest U.S. healthcare delivery networks;
• 18 of the 20 largest U.S. cities;
• 19 of the top 20 automotive suppliers;
• 17 of the top 20 industrial distributors;
• 15 of the top 20 global retailers;
• 4 of the top 5 brewers;
• 17 of the top 20 global banks;
• 9 of the 10 largest global hotel brands;
• 8 of the top 10 global luxury brands.