| |
OpenText™, a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText’s leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless customer engagement.
OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service enables intelligent and connected enterprises to transform sales, marketing, customer and field service automation by securely and seamlessly integrating content services into business processes.
"A direct relationship between an organization and its customers is vital for a successful business," said Patricia E. Nagle, senior vice president, CMO, OpenText. "Extended ECM allows customer-facing employees to contribute and consume critical business content from directly within the Microsoft Dynamics 365 business applications. Armed with the right information, data and insight, employees can provide a more personalized experience to customers, helping the intelligent and connected enterprise to drive revenue, loyalty and success."
Nagle continued "With these new capabilities and integrations into Microsoft Dynamics 365, OpenText continues to define the future of work and digital business. This latest announcement is evidence of the strength of our ongoing relationship with Microsoft, including the availability of multiple certified OpenText products, and the ability to run all OpenText solutions on Microsoft Azure."
"As an OpenText partner, Contesto designs, builds and implements OpenText solutions to manage and deliver the right information, at the right time. We specialize in delivering content services to digital enterprises. Leveraging the rich capabilities of the OpenText Extended ECM Platform was a natural choice for us," said Christine Brandtzæg, CEO, Contesto AS. "We see a significant opportunity for organizations using Microsoft Dynamics 365 for Customer Service to benefit from information fueled business processes."
The integration of OpenText’s ECM solutions with Dynamics 365 for Customer Service enhances business processes - specifically in sales and service scenarios such as lead-to-cash and problem-to-resolution - driving improved productivity, collaboration and customer service. The integration also enables the enterprise to maximize the value and insight from both unstructured content and structured data.
The OpenText Extended ECM Business Workspace is at the center of the integration. It allows customer-facing roles to remain within the Dynamics 365 business application, while simultaneously having access to the full breadth of information and documentation from across the organization needed to provide efficient and outstanding customer service.
OpenText also continues to invest in connecting the digital workplace to the digital business. Customers can now benefit from a tighter integration with Microsoft Teams. OpenText Extended ECM for Microsoft Office 365 allows organizations to augment the repeatable and consistent collaboration of Business Workspaces with the workplace chat, meetings and notes that Teams brings to internal and external stakeholders,
Additional certified OpenText EIM solutions available on the Azure platform include: OpenText Content Server; Documentum Content Server; Media Management; Archive Center, Application Governance & Archiving for SharePoint; Extended ECM Platform, Web Site Management and Capture Center.
About OpenText
OpenText (opentext.com), The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud.
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Copyright © 2018 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.
|
publicrelations[.]opentext.com 
