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Based on its recent analysis of the global enterprise asset managemen (EAM) software market for asset-intensive and discrete industries, Frost & Sullivan recognizes Infor with the 2018 Global Customer Value Leadership Award. Infor's robust and holistic EAM suite for customers across diverse industries is based on an open platform that seamlessly integrates with existing automation and IT architecture, as well as any third-party solution. It offers Industrial Internet of Things (IIoT) functions to help companies reduce their maintenance costs, optimize resource utilization, maximize asset life, and achieve energy savings. This is a critical advantage in the era of Smart Manufacturing, where industries are looking to set up highly automated, paperless factories and implement predictive-based maintenance plans that scale easily.
"Unlike traditional EAM software that is standardized and developed for certain industries, Infor’s EAM modules are uniquely tailor-made for each end user, based on industry best practices. This way, Infor is able to present customers with true visibility and rich insights into asset performance and business processes," said Kiravani Emani, Industry Analyst. "Its simple and easy-to-configure software ensures compatibility with the latest web browsers, eliminating the complexity and costs inherent in traditional software."
In response to manufacturers' need for software solutions with in-built analytical capabilities to support data consolidation, interpretation, and visualization, Infor introduced the EAM Advanced Reporting feature. It is a user-friendly, superior analytical platform that provides a defined set of tasks and generates multiple dashboards based on historical and real-time data. Its seamless integration into existing ERP systems and its simplification of large volumes of data sets into customizable graphical models are distinctive product features.
Another significant feature of Infor's EAM suite is EAM Mobile, a holistic platform that enables customers to perform a range of activities on the go, such as work order management, asset tracking, plant inspection, and regulatory compliance. Introduction of the Asset Sustainability capability into its EAM software package allows plant engineers to understand the condition of their various assets in terms of energy consumed and wasted as well as the cost incurred during operation. The geographical information system (GIS) module further enhances customers' ownership experience by doing away with the manual effort of managing plants located in remote and various locations.
"Infor has continuously striven to build a robust, reliable, secure, and scalable EAM platform by partnering with key IT and IoT vendors such as Amazon Web Services and IBM," noted Kiravani Emani. "The consequent addition of cloud, analytics, and mobility to its EAM solution has enabled the company to establish long-term relationships with customers. Its dedication to addressing users’ changing needs showcases its customer-centricity and positions it for lasting growth across industry verticals."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievements and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Infor
Infor (infor.com) builds business software for specific industries in the cloud. With 16,500 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community. Contact us: Start the discussion.
Contact: Christina Ledger, Infor
P: 312-662-2135 - E: Christina.Ledger[.]infor.com.
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