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Avaya to Accelerate Cloud Contact Center Adoption for Asia-Pacific Market - Avaya to introduce end-to-end Contact Center-as-a-Service offerings that allow BPOs to deliver differentiated services with flexible deployment optons - Avaya.com
Avaya to Accelerate Cloud Contact Center Adoption for Asia-Pacific Market

 

NewswireToday - /newswire/ - Singapore, Singapore, 2018/04/25 - Avaya to introduce end-to-end Contact Center-as-a-Service offerings that allow BPOs to deliver differentiated services with flexible deployment optons - Avaya.com. NASDAQ: RVSN; NYSE: AVYA

   
 
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Avaya Holdings Corp., a leading global communications company, announced today that it is strengthening its commitment to the Business Process Outsourcing (BPO) community in the Asia-Pacific region. Avaya is introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, with the first offerings available in India and the Philippines in July 2018, followed by the rest of APAC by December 2018.

The Avaya CCaaS offerings will provide BPOs with flexible deployment options for moving to the cloud, enabling them to deliver differentiated services that enhance workforce efficiency and enable business processes to be automated. BPOs will continue to receive the consistent experiences they expect from Avaya, and be able to move operations to the cloud at their own pace, while they continue to focus on adding value to their customers.

Avaya made the announcement after a dedicated roundtable session with leading BPO customers in region, held as part of the Experience Avaya Asia Pacific event taking place in Singapore today. Avaya executives thanked BPO customers for their commitment to the company, gave guidance on new initiatives, and discussed ways to work together to create better mutual value.

Avaya is actively driving digital transformation initiatives with some of the leading BPOs in the APAC region, helping them to build unique and differentiated solutions that transform the customer experience and deliver greater value. Avaya provides contact center solutions for the top 10 outsourcers in the Philippines, the top five BPOs in Japan, every leading BPO in India, along with many other BPOs across APAC.

The new cloud offerings follow on from Avaya’s acquisition this year of Spoken Communications, a leading innovator in CCaaS solutions for enterprise customers. Spoken’s cloud-native, multitenant architecture is seamlessly integrated with Avaya Aura and Elite technologies, providing a robust architecture for Avaya’s omnichannel offerings, such as Oceana, and its Unified Communications-as-a-Service solutions. With Spoken now part of the Avaya family, BPOs can access voice services on the cloud for their US customers, providing them with greater flexibility and scalability options.

“Our relationship with the BPO community is one that is very valuable to Avaya, and we are proud to have been long-standing partners with so many companies in the APAC region the core of our BPO ecosystem. Supporting this region is a big driver of our investment, product development and go-to-market strategy for the BPO sector. Today, we are doubling down on our commitment to this community, and providing a roadmap for our customers’ transformation journeys.”
Jim Chirico, President and Chief Executive Officer, Avaya

“We see Avaya as a trusted partner, one that we want alongside us as we move forward on our transformation journey. Avaya shares our vision for leveraging emerging technology trends like real-time speech analytics and robotic process automation to transform the customer experience, and improve productivity, accompanied with cloud transition.”
Sandip Sen, Global CEO, AEGIS BPO.

“We are actively investing in emerging technologies that can be leveraged to migrate services beyond voice, and enable our BPO customers to increase efficiency, drive automation and provide greater flexibility in deployment. We are giving our BPO customers the freedom to choose the capabilities they want to place on the cloud, while minimizing business disruption and enabling them to focus on creating business value.”
Laurent Philonenko, SVP and GM, Solutions and Technologies, Avaya

About Avaya
Avaya (avaya.com) is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively of Avaya Inc. All other trademarks are the property of their respective owners.

 
 
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Avaya to Accelerate Cloud Contact Center Adoption for Asia-Pacific Market

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