RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Pacific Dental Services® (PDS®), one of the country’s leading dental support organizations, has selected RingCentral to provide a superior patient experience and improve communications among its distributed workforce. With nearly 10,000 team members and more than 625 supported offices across 19 states, PDS needed robust communications and collaboration solutions that also met its requirement for HIPAA compliance.
Recognized on the Inc. 5000 list of the fastest-growing private companies in America for the past 10 years, PDS’ Private Practice+® model provides supported autonomy that allows dentists to concentrate on clinical excellence and the highest levels of cost-effective, comprehensive patient care, while PDS provides the business support structure, including the latest technology, best operational practices and procedures, highly skilled support staff, and ongoing training and education. Growing at a rapid pace, PDS plans to add as many as 80 offices each year, which perpetuated their need for scalable, cloud-based communications solutions.
Previously, PDS had legacy communications systems that were primarily voice-only and lacked scalability, reliability, and voice quality. In addition, PDS was using six different tools for video conferencing, which was cumbersome for IT and provided a disjointed experience for end users. PDS selected RingCentral for its robust functionality across voice, video meetings, team messaging, and fax all seamlessly integrated in a single cloud solution that complies with HIPAA security requirements.
“Recognizing our disparate legacy systems could not effectively support our business growth, we decided to migrate to the cloud,” said David Baker, SVP & CIO of Pacific Dental Services. “It became clear to us that RingCentral was able to support our transition to the cloud better than any other unified communications as a service provider. With RingCentral, our staff and patients are able to communicate in the ways they prefer, which for many, is via text and chat. We’re seeing our patients using RingCentral text messaging for enquiries that don’t need to be serviced via a phone call, translating to increased patient satisfaction.”
Key RingCentral benefits for Pacific Dental Services include:
• HiTrust CSF Certification validation of compliance with HIPAA security requirements: Ensures communications between dentists and their patients are guarded against unauthorized access by means of encryption; includes a Business Associate Agreement (BAA).
• RingCentral Glip™ team messaging: Streamlines communication across offices through real-time chat, task management, and collaboration, enabling enhanced productivity.
• RingCentral Rooms™ video conferencing: Delivers HD video, audio, and web conferencing capabilities; easy to configure with off-the-shelf equipment for any conference room, huddle room, or large open space rooms; connects with other meeting participants joining from mobile, tablets, desktops, telephones, or other RingCentral Rooms.
• Open platform: Integrates with leading cloud business applications used by PDS, such as Salesforce®, Box, Microsoft Office 365™, and Okta, to enable seamless business workflows.
Mike Miller, Digital Solutions Consultant at Sidepath said: “I was tasked to identify a truly holistic and scalable communications solution for PDS that not only replaced the existing legacy system, but also established an enhanced experience across all of the dental offices. As the recognized leader in cloud communications, RingCentral is the only provider to offer a unified solution across all modes of communication. Now, PDS is equipped to take its differentiated patient experience to the next level.”
About Pacific Dental Services (PDS)
Founded in 1994, Pacific Dental Services (pacificdentalservices.com) is one of the country’s leading dental support organizations and has been on the Inc. 5000 list of the fastest growing private companies in America for the past 10 years in a row. PDS originated the Private Practice+® model to enable dentists to focus on their passion: serving patients. PDS continues to grow, with over 625 supported dental offices across the United States and plans to expand into several new markets. PDS’ Perfect Patient Experience® operating model gives patients in PDS-supported offices an extraordinary, differentiated experience, creating Patients for Life™.
RingCentral, Inc. (ringcentral.com) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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