Zang, an Avaya Holdings Corp. company, today announced that Ozonetel, a pioneer of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact center software in the United States.
Ozonetel’s KooKoo cloud platform is highly successful in India with more than 1,000 enterprise clients, two billion calls handled, and 50,000 live agents using it daily. While the company was looking to bring its cloud contact center solution into the U.S. market, Ozonetel didn’t have the time or resources to build a new telephony platform from scratch.
That’s when Ozonetel turned to Zang Cloud. Allowing businesses to communication-enable any application, workflow or business process, the Zang solution enabled Ozonetel to go to market quickly with a high-quality, reliable solution.
Zang’s robust development platform not only offered U.S.-based carrier services for voice and SMS, its extensive APIs enabled Ozonetel to integrate those services into its application quickly and easily. By using an outsourced carrier communications platform for its KooKoo Cloud applications in the U.S., the company believes it can reduce its support and maintenance time by up to 70 percent.
Integrating the Zang communications services into the KooKoo Cloud solution was simple, involving only minor changes to the KooKoo APIs a key consideration as Ozonetel plans to expand its presence in other markets across the globe. The company is also looking to build up its stack above the application layer, adding features such as natural-language processing (NLP), AI and speech technologies. It also plans deeper integration with other Zang offerings, using Zang Spaces, a cloud-based team collaboration and meeting app, to add further value for its customers.
“We needed a way to quickly launch our contact center solution in the U.S. market while ensuring our newest customers would receive the same great service we’re known for in India. The only partner we could trust with our customers’ experience was Zang, and in part that was because of our previous experience working with Avaya. Not only is Avaya the market leader, it delivers the enterprise-grade quality that other CPaaS solutions can’t.”
Murthy Chintalapati, Founder and CEO, Ozonetel
“We’re excited that Ozonetel was able to gain a competitive advantage by using Zang's simple tools and APIs to speed its time to market, while still guaranteeing enterprise-grade quality and reliability for its new U.S. customers. We look forward to helping the company further expand its contact center offerings all over the world.”
Mo Nezerati, GM, Zang, Inc.
Ozonetel (ozonetel.com) is not new to innovation. They pioneered cloud telephony in India in 2007. Way back in 2009, they launched Kookoo, India's first cloud communication platform. Their first clients like Big Basket, Zomato & Practo are all powerful success stories today. And Ozonetel was instrumental in creating the customer service tools that molded their success. In 2015, Ozonetel won the prestigious Frost & Sullivan ICT Award for 'Technology Innovation Leadership in Cloud Telephony Solutions'. And this year, Ozonetel became the first Indian company to get ISO certification in the telephony space. Now they are committed to pioneering AI driven Contact Centers.
Zang (zang.io), an Avaya company, provides digitally native communications solutions for organizations and individuals. Zang solutions are the culmination of decades of communication innovation on a pure cloud platform and include Zang Cloud, a communications development platform and API used to embed voice and messaging capabilities into applications; Zang Office, a cloud phone system for businesses; and Zang Spaces, a meeting and team collaboration-as-a-service application.
Avaya (avaya.com) is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA.
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