MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
More news: Software
Written by / Agency / Source: Antenna Software | Pegasystems, Inc.
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Pega Receives Highest Scores in Two Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center - Pegasystems, Inc. announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1) - Gartner.com / Pega.com
Pega Receives Highest Scores in Two Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center

 

NewswireToday - /newswire/ - Cambridge, MA, United States, 2017/12/27 - Pegasystems, Inc. announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1) - Gartner.com / Pega.com. NASDAQ: PEGA

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Pegasystems, Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1).

Gartner (gartner.com) evaluated 15 leading CRM vendors as part of the Critical Capabilities report a companion report to the Gartner Magic Quadrant for the CRM Customer Engagement Center (2) in which Pega was named a Leader for the eighth consecutive year. In the Critical Capabilities report, vendors’ products and services were evaluated across the following capabilities and weightings: case management, digital engagement channels, integration, mobile support, predictive customer analytics, real-time guidance/decision support, self-service/knowledge management, and social media engagement management.

Pega’s end-to-end suite of customer engagement applications for marketing, sales, and customer service are powered by Pega® Customer Decision Hub, its market-leading, real-time artificial intelligence (AI) engine. Built on Pega® Platform, Pega’s CRM solutions enable clients to constantly anticipate customers’ changing needs and provide personalized AI-driven recommendations throughout the customer journey. By engaging customers with meaningful interactions, Pega clients boost customer satisfaction while increasing customer lifetime value.

Pega believes this recognition in the Critical Capabilities report builds on other recent recognition of Pega’s customer engagement capabilities. Pega was named a leader in The Forrester Wave™: Real-Time Interaction Management, Q2 2017 (3), The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016 (4), and the Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016-17 (5).

Quotes & Commentary

“No matter where customers engage with a brand, businesses need to deliver the timely and relevant experiences customers demand and expect,” said Kerim Akgonul, senior vice president, products, Pegasystems. “Pega supports organizations as they progress along their digital transformation journeys, with advanced, AI-powered customer engagement and digital process automation tools to seamlessly meet customers’ needs on any channel, at any time. We believe this latest recognition from Gartner further reinforces Pega as a leader in empowering end-to-end engagement to help companies improve customer satisfaction, revenue, and retention.”

1. Gartner, Inc.,“Critical Capabilities for the CRM Customer Engagement Center,” by Brian Manusama, Michael Maoz, December 19, 2017
2. Gartner, Inc.,“Magic Quadrant for the CRM Customer Engagement Center,” Michael Maoz, Brian Manusama, May 8, 2017, and before 2013, this report was titled “Magic Quadrant for CRM Custom Service Contact Centers”.
3. Forrester Research: The Forrester Wave™: “Real-Time Interaction Management, Q2 2017,” Rusty Warner with Mary Pilecki and Clare Garberg, June 6, 2017
4. Forrester Research: The Forrester Wave™: CRM Suites for Enterprise Organizations, Q4 2016,” Kate Leggett, Stephen Powers, Mark Grannan, Sara Sjoblom, Chad Rafferty, and Peter Harrison, November 21, 2017
5. Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016-17

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pegasystems
Pegasystems, Inc. (pega.com) is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software built on its unified Pega® Platform empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit pega.com.

All trademarks are the property of their respective owners.

The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Antenna Software | Pegasystems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Pega Receives Highest Scores in Two Use Cases in Gartner’s Critical Capabilities for the CRM Customer Engagement Center

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Lisa Pintchman Rogers - Pega.com 
617-866-6022 Lisa.Pintchman[.]pega.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Antenna Software | Pegasystems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Antenna Software | Pegasystems, Inc. / Company Profile


Read Software Most Recent Related Newswires:

SAP and DNV GL Partner to Deliver an Oil and Gas Industry Cloud Solution Designed to Combat Corrosion
InterSystems IRIS for Health™ Selected by Konica Minolta Japan for Rapid FHIR-Based Data Integration for Imaging Devices
Oracle Cloud Infrastructure Delivers New Low-code Service to Simplify Application Development
SEEPEX Selects OpenText To Manage Mission-Critical Information
Qualcomm to Acquire NUVIA
Oracle Powers New 5G, Fiber and Digital Services for Communications Industry
Ribbon and Synnex Expand Reseller Partnership into the Caribbean and Latin America
Technicolor Deployments of DOCSIS 3.1 Gateways Reach 20 Million Units Worldwide
Ribbon Selects Switch Connect as its First Universal Partner in Australia New Zealand
Claro Brasil Selects Ribbon’s Cloud-Native SBCs for Network Expansion
SAP Invests INR 500 Crore (€55M) to Accelerate its Multi-Cloud Strategy in India
Blue Yonder to Showcase Customer-Driven Commerce that Delivers Seamless Digital Fulfillment at NRF
Ribbon Upgrades Datora Telecom’s Network with Cloud-Native SBC SWe
Quest Software Acquires erwin, Inc. to Enable Organizations to Fully Harness the Business Benefits of Data
Yardi Acquires CommissionTrac - Adding Value for Commercial Clients

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit Calmerry





 
  ©2021 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)