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Verint® Systems, Inc. today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership. These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.
IT Mídia 100+ Innovators Award
The 100+ Innovators award was presented to innovators named in a study by IT Mídia, an IT business communications company, in partnership with PwC, one of the largest professional services providers in the world, in the areas of auditing and consulting. This annual study ranks companies in 20 sectors of Brazil’s economy.
Verint and its Customer Experience Program were profiled for the methodology the company uses to capture, analyze and act on customer feedback, assessments and suggestions all for the purpose of enhancing customer engagement and experiences, and developing customers for life.
“We have a broad footprint in Latin America and are delighted to be named among the 100 most innovative information technology companies in Brazil,” says Verint’s Diego Gomez, VP Latin America and Caribbean. “We stake our reputation on the way we engage with and help organizations simplify customer engagement, empower their customers and employees, and share intelligence to drive better decisions and outcomes.”
Frost & Sullivan Latin America Customer Service Leadership Award
Frost & Sullivan recognized Verint with its Customer Service Leadership honor, citing the company’s approach to developing a solid, customer-feedback-influenced platform backed by high-end solutions and expertise. The award highlights those that maintain consistently high standards for customer service quality and develop deep relationships with their customers.
This industry analyst honor reinforces Verint’s innovative strategies and performance across the region, as well as its commitment to helping customers achieve their business goals through the use of its Customer Engagement™ solutions. It also points to Verint’s strong performance in key Frost & Sullivan benchmarking criteria that includes quality of customer service (empowerment, leverage of customer feedback, speed/timeliness, frictionless interaction and technological investment) and customer impact (price/performance value, customer purchase/ownership/service experience and brand equity).
“Verint has taken important future-ready steps to move beyond the traditional APO provider role and towards operating as a trusted partner that successfully responds to increasing consumer preferences, needs and expectations. The company’s portfolio additions have enriched its customer engagement offerings with capabilities to capture and act on specific and structured feedback from customers and share valuable intelligence and insights across the enterprise,” adds Maiara Paula Munhoz, senior industry analyst, Frost & Sullivan.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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