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Verint® Systems, Inc. today announced it recently received several honors for innovations in its market-leading Customer Engagement™ portfolio. The recognition from CUSTOMER Magazine, the Golden Bridge Awards, and KMWorld reflect Verint’s commitment to championing customer engagement as a way to enable organizations to simplify, empower, and deliver effective and timely decisions with real-time shared intelligence.
As expectations for exceptional customer experiences across channels continue to increase, it’s more important than ever for organizations to empower and engage their workforce at all levels. A knowledgeable, productive and motivated workforce is key to delighting customers and achieving meaningful business impact. The following recognition showcases Verint’s leadership in delivering workforce optimization and employee engagement solutions to leading organizations worldwide:
CUSTOMER Magazine’s 2017 Contact Center Excellence Awards
Verint Employee Engagement™ has been recognized with a 2017 CUSTOMER Contact Center Technology Award for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. Verint’s employee engagement solutions are designed to help organizations empower employees and enhance workforce effectiveness, while taking a more engaged, empowered approach to service delivery. This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.
Golden Bridge Awards “Innovations in Technology” Award
The Golden Bridge Awards for “Innovations in Technology” singles out recipients based on the importance of the innovative features they offer and the benefits of the product, both for organizations and for users. Verint Social Engagement™ a solution that helps organizations understand the voice of their customers across social channels by collecting, analyzing and reporting relevant insights gained from a wide range of social media sites, including Facebook, Google+, Instagram, LinkedIn, and Twitter, as well as online forums and messaging sites received a bronze award.
KMWorld’s 2017 Trend-Setting Products
KMWorld included Verint Workforce Optimization™ (WFO) in its 2017 list of trend-setting technologies, noting that the technologies on its list “have captured our attention because of their ability to meet business needs by transforming information into insight.” Verint WFO is a unified suite of software and services including functionality for voice and screen recording, quality management, coaching and learning, workforce and performance management, desktop and process analytics, and robotic process automation that enables call centers to capture, evaluate, manage and analyze omnichannel customer interactions.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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