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Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences today announced that it has renewed the ISO 9001 certification for its global customer assistance operations. Altitude first certified its customer assistance in 2007.
“Quality is a business imperative for Altitude, as we strive to deliver an unmatched customer experience. Customers recognize our world-class technical support and our continuous investment in adding value to their businesses” stated Sonia Comajuan, Chief Customer Care Officer at Altitude. “The ongoing ISO 9001 certification is a clear signal that we are aligned with the best customer experience practices in the market and it means that companies can trust Altitude’s customer oriented methodologies to add value to businesses”.
Companies rely on Altitude Software solutions for the delivery of business-critical applications.
The International Organization for Standardization's (ISO) 9001 is a voluntary certification process that demonstrates an organization's commitment to quality-of-service standards and processes. Companies rely on Altitude Software solutions for the delivery of business-critical applications, and on Altitude Software services to provide the highest quality of support. For customers in regulatory-driven industries, such as government, telecommunications, financial services and healthcare, certification gives added assurance that Altitude Software can meet their highest standards.
"Altitude Software has successfully implemented, maintained, and continuously improved its Quality Management System (QMS). Altitude's certified quality management system bolsters our continued commitment to customer service, reliability and industry-leading products and solutions”, stated Mrs. Comajuan.
The ISO 9001 standard specifies Quality Management System (QMS) requirements focused on an organization's ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, Altitude Software established its own QMS since 2007 also to ensure the worldwide customer care organization continued its long-standing commitment to customer satisfaction, that includes “voice of the costumer” initiatives, among others. By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, Altitude Software is ensuring that it has the global processes necessary to consistently improve service quality on a regular, quantifiable and demonstrable basis.
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