Among these are the software’s “myaccount” customer portal and search functionality.
Moray Council currently uses the Verint solution to support its “Moray Connected” initiative, which enables citizens to manage their council services simply, safely and when convenient for them. Leveraging the software, it also benefits from the ability to reduce administration costs, as well as focus more time and resources on delivering essential services within the Scottish council region of Moray.
Based between Aberdeenshire and the Highlands in Scotland, Moray Council’s 4,500 employees respond to the needs of more than 95,000 residents about such services as council tax, transportation and housing. As part of an ongoing digital initiative the Moray Connected Project the council is focused on offering consistent, high-quality services that reflect the needs of local citizens and its growing online user base, as well as creating tools to help citizens manage their council services effectively and efficiently through their own customer portal.
As a unitary authority, Moray Council (moray.gov.uk) provides a wide range of services, such as housing and roads, to a variety of customer types, including citizens, businesses, visitors and parents. To support citizen needs, the council is developing user-friendly digital services with around-the-clock access to information and online reporting. From managing housing payments to benefits registration, the planned programme of new, integrated online services is designed to empower citizens to do this without being restricted by office operating hours.
“We partnered with Verint because we are confident that it can provide us with the right support to help us propel our digital initiatives,” says Andy Donegan, Moray Connected Project Leader, Moray Council. “Citizens will be able to use our online services wherever they are, which means that requests can be processed faster. Importantly, this digital transformation will also reduce administration costs moving forward, so that we can focus our resources on delivering essential services and innovation elsewhere.”
David Moody, Verint VP and global practice leader for government and public sector, adds,“We’re delighted to support Moray Council as it further develops and nurtures its Moray Connected project. The team at the council sought a solution that would support a broad range of online services delivered in an agile manner by non-technical staff. With the flexibility of our solution, the council also has simplified its software estate, reducing risk and cost. We look forward to continuing to support Moray Council on its journey and in delivering more operational efficiencies moving forward.”
The Council expanded its investment in Verint digital first engagement management adding customer “myaccount” portal and search in the second half of 2016, and has completed implementation. The solution capabilities are now live in its service network.
About Moray Council
Moray Council area stretches from Tomintoul in the south to the shores of the Moray Firth, from Keith in the east to Forres in the west. The council and its 4,500 employees respond to the needs of 95,510 residents in this beautiful part of Scotland, nestled between Aberdeenshire and the Highlands.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimisation, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organisations in approximately 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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