| |
Verint® Systems, Inc. and Tango Networks today announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations.
The level of unmanaged customer communications is increasing as employees expand their use of mobile devices in the workplace. While this provides more flexibility to workers, it can leave companies exposed with an inability to effectively apply traditional best practices for quality during customer interactions and adhere to risk and compliance requirements.
Tango Networks can seamlessly connect employees’ mobile devices, which are used in customer interactions and serve as an extension to the company’s PBX or unified communications platform and help connect the Verint Customer Engagement Optimization™ solutions to the rising mobile workforce. This translates into the ability to help deliver the mobile phone capabilities organizations seek without compromising quality or compliance. Additionally, it helps make employee mobile devices an integral component of a contact center’s communication platform and creates a more consistent approach to managing overall service efforts.
“The combination of Tango Networks’ innovative mobile technology with Verint’s position as a global leader in customer and employee engagement, workforce optimization, and compliance solutions can help corporations simply and securely mobilize their business communications,” says Andrew Silver, CTO and co-founder, Tango Networks. “Now, organizations can feel confident about extending their mobile capabilities to employees without compromising quality and compliance."
“The integration with Tango Networks helps proactively address the needs of the changing workforce by extending the benefits of customer and employee engagement and workforce optimization to mobile devices,” adds Nancy Treaster, SVP and general manager, strategic operations, Verint. “Doing so, helps hold customer interactions over mobile communication channels to quality and compliance standards, and supports organizations in adhering to regulatory requirements that drive the need for voice and text interaction recording.”
The Verint-Tango partnership was established in 2013. For more information about these capabilities and the complete Verint Customer Engagement Optimization portfolio, visit verint.com.
About Tango Networks
Tango Networks (tango-networks.com) empowers enterprises to extend their full-featured Unified Communications (UC) solutions to any mobile device for any user. Built with flexibility and connectivity in mind, Tango’s Kinetic Communications Platform is the industry’s first Software-Defined Communications solution to seamlessly integrate mobile devices with leading enterprise voice and UC applications. With Tango Networks, users have access to powerful business telephony features from the mobile's native dialer, mobile communications are compliant with corporate communication policies, and personal and business personas remain separate. The platform is easily and simply deployed across any existing UC environment to help enterprises maximize the value of their mobile communications investments.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
|
info[.]verint.com 
