MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Verint Systems, Inc.
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Charnwood Borough Council Advances Digital Citizen Services Strategy Using Verint Software - Council Implementing Verint Digital First Engagement Management Solution to Enhance Citizen Satisfaction and Drive Operational Efficiencies - Charnwood.gov.uk / Verint.com
Charnwood Borough Council Advances Digital Citizen Services Strategy Using Verint Software

 

NewswireToday - /newswire/ - Weybridge, United Kingdom, 2017/01/26 - Council Implementing Verint Digital First Engagement Management Solution to Enhance Citizen Satisfaction and Drive Operational Efficiencies - Charnwood.gov.uk / Verint.com. NASDAQ: VRNT

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Verint® Systems, Inc. today announced that Charnwood Borough Council is implementing its digital first engagement management solution as part of an ongoing digital citizen service strategy. The software will empower citizens to access more services online, while also driving enhanced operational efficiencies.

Based in Loughborough, and located in northern Leicestershire, Charnwood Borough Council manages an array of public services, including housing, tax, recycling and waste, for more than 170,000 citizens. Already a user of Verint solutions, the council invested in the digital first engagement management solutions to further support its customer service strategy and focus on delivering consistent, quality experiences that reflect the needs of its citizens.

Charnwood Borough Council is committed to improving the availability and performance of its services online, while also reducing operational costs. The organization is focused on providing customers with a platform to self-serve at their convenience through its primary access channels. Upon completing this latest deployment of Verint software, the Council’s first initiative is to enhance citizen experiences by adding a “My Account” portal a feature embedded within the digital first engagement management solution that will enable users to more easily look for information, submit service requests and/or apply for new services.

“At Charnwood Borough Council, we’re pleased to be working with Verint on our digital citizen services strategy,” says Simon Jackson, director, Charnwood Borough Council. “Our goal is to deliver an improved look-and-feel and to increase accessibility of services through citizen self-service channels. Having experienced successes using Verint solutions before, we consider the company a valued technology partner and look forward to continuing our work together to produce the best possible results for our residents.”

Verint’s David Moody, vice president and global practice leader, government and public sector, adds,“We’re delighted to support Charnwood Borough Council on this next phase of its digital customer citizen services strategy. This program can help deliver a much-improved online experience for citizens across smartphone, tablet and desktop devices. It also will expand the range of services available to both citizens and the contact center agents that serve them delivering value to citizens and the council alike.”

While the first phase of this latest deployment is focused on improving self-service, Charnwood Borough Council plans to further optimize its operational systems to help ensure coordinated service delivery between its front- and back-office operations. For instance, the online experience will expand across more departments to speed up the automation of citizen information and the efficient and secure management of data entry. Additionally, the council will be able to combine disparate applications into a single screen, aiding staff in the delivery of personalized, consistent and contextual service.

Charnwood Borough Council made this latest investment in digital first engagement management in July 2016.

About Charnwood Borough Council

The Borough of Charnwood is located in the heart of the East Midlands sitting centrally in the triangle formed by Nottingham, Leicester and Derby. The borough covers an area of 108 square miles and consists of a mix of urban settlements and rural farmland. Just over a third of the 170,000 population live in the thriving university town of Loughborough where Charnwood Borough Council (charnwood.gov.uk) has its office. The borough has a wide range of commercial and industrial activities. Loughborough is traditionally associated with the engineering sector, while the villages along the Soar and Wreake have long associations with the footwear, hosiery and knitwear industries. High technology industries are being rapidly attracted into the Borough, mirroring the national experience of the contraction of the traditional heavy industries.

About Verint Systems, Inc.

Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Verint Systems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services / Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Charnwood Borough Council Advances Digital Citizen Services Strategy Using Verint Software

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Press Office - Verint.com 
631-962-9600 info[.]verint.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

IT Services / Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Verint Systems, Inc. / Company Profile


Read IT Services / Network Management Most Recent Related Newswires:

Rohde & Schwarz Launches NAT/ Mobile Tethering Transparency Plug-in for Analytics Market
NEC and Accedian Partner Globally to Address Network Performance Visibility Challenges and Predictive Analytics Requirements
Trustwave Unveils Cloud Security Services for Palo Alto Networks Prisma Cloud
SAS a Leader in 2020 Gartner Magic Quadrant for Data Science and Machine Learning Platforms
Infinera and Lumentum Collaborate to Bring XR Optics-based Networking Solutions to Market
NEC and Cisco to Provide Network Equipment with Enhanced Supply Chain Management
NEC and Mavenir Collaborate to Deliver 5G Open VRAN Solution
Evolve IP Launches the Unified Workspace Integrates Identity and Access Management, Hosted and SaaS Application Delivery, and Cloud Desktops
Frost & Sullivan Evaluates Top Priorities in Digital Transformation for Global Companies
Ribbon Launches Next Generation Intelligent Edge Portfolio to Accelerate Enterprise Migration to Cloud Services
NEC Develops Millimeter-wave Distributed Antenna Radio Unit Improving The Channel Quality for Indoor 5G Applications
Cisco Lauded by Frost & Sullivan for Dominating the IP Hardware Communications Endpoints Market with its Innovative Technologies
Ribbon’s Cloud2Edge Service Powers Peerless Network’s Cloud PBX Offering for the Enterprise Market
NEC Joins The Valuable 500
NEC to Provide Aircraft Radar Systems for International Airports in Myanmar

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  RightITnow, Inc.





 
  ©2020 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)