On one of the premier vacation paradise jewels of the Caribbean, Sint Maarten, the joint initiative of Princess Juliana International Airport N.V., Immigration and Border Protection Services, the Police Force of Sint Maarten (KPSM), and Vision-Box™ has been heavily engaging in transforming the airport into a world-class Passenger Experience.
This commitment to reinvent and modernize Princess Juliana International Airport continues with phase two of the project with the upgrading of the airport’s passenger immigration infrastructure, now employing Vision-Box™ self-service biometric Automated Border Control eGates intended to modernize the process, improve the security of the identification procedure, and expedite passenger flow at one more stage of the passenger journey across the airport.
vb i-match™ ABC eGates have now integrated the recently announced seamless passenger journey designed by Vision-Box™, joining the already existing vb i-match™ security checkpoint eGates installed in the first phase of the project. Together, these solutions are streamlining identification processes for departing passengers, when entering airside and clearing immigration.
Chief of the National Police Force of Sint Maarten Carl John states that,“The main goal is to introduce an integrated passenger experience program that seamlessly streamlines the identification, verification, validation and enrollment processes in such a way that it positively enhances passenger flow, while maintaining the highest level of security for travelers.”
The enthusiastic arrival of biometric ABC eGate technology at SXM Airport means that, after successfully entering airside using vb i-match™ security checkpoint eGates, passengers crossing the border will be able to complete the entire immigration process in just a few seconds using a customer-centric self-service touchpoint vb i-match™ ABC.
Once at the eGate, the passenger will first scan their ePassport, where facial biometric information from the echip is scanned and matched with a live facial image capture of the passenger. Once all identification and safety checks have been successfully conducted, the passenger is allowed to clear immigration. At the forefront of modernizing the immigration clearance procedure is cutting-edge fraud detection and self-clearing biometric identification capabilities, using an advanced eGate security algorithm authenticating the passenger’s ePassport and identity through multiple fraud and security operations, which take just a few seconds.
Newly appointed airport ambassadors are there to greet and guide travelers in the use of the eGates, additionally to the support of a passenger-centered, expertly designed User Interface, oriented towards the success of the operation! Additionally, every passenger transaction is closely monitored by an immigration officer using vb inspector™, a monitoring system giving the officers immediate information on each passenger’s identity and transaction status, detecting identity fraud, leveraging biometric and biographic information during real-time checks of intelligence and criminal databases, and instantly alerting border officers in case of an emergency.
Planned for later in 2017 as part of phase three is the addition of vb orchestra™, a robust and unifying management suite that will give SXM Airport, Immigration and Border Protection Services, and the KPSM a complete overview and control of the entire passenger flow infrastructure and security network. Orchestra™ will give airport and security management officials an effective tool for the proactive monitoring and risk-based assessment of passengers. This software engine gives officials the ability to enhance operational security, while optimizing the passenger experience through flow metric reporting and business rules configuration.
The full realization of SXM Airport, Immigration and Border Protection Services, KPSM, and Vision-Box™’s collective vision for a full self-service airport of the future will come to fruition with the installation of Vision-Box™’s Advance Passenger Information/Passenger Name Record (API/PNR) platform, thus delivering to all stakeholders the full benefits of an Entry/Exit system further boosting the internal security of the airport. The API/PNR is also slated to go fully live at the end of 2017.
Jean-François Lennon, Vice-President for Global Business Development & Sales of Vision-Box™ highlights that “It has been an amazing journey. With the latest generation of passenger identification technology in place, Princess Juliana International Airport will soon be ready to benefit from a game-changing asset made possible by a robust orchestration platform and an API/PNR framework: the power of anticipation. The identification of travelers in advance will allow for effective situational awareness, for the detection of potential risk situations and for the activation of preventive measures, as well as offer a range of opportunities to leverage data, in a privacy-responsible matter, towards more secure, agile, and efficient processes.”