A new, user-centric and comprehensive platform for collaborative passenger flow management, Orchestra™ combines valuable actionable intelligence tools to guarantee the reliable identification of travelers and people of interest. This includes risk anticipation, real-time passenger flow monitoring, effective exception handling, and an improvement in the overall monitoring metrics of traveler flows at the airport through unrivaled data analytics capabilities.
A specialist on passenger experience, Vision-Box™ has revolutionized the aviation industry with the first 100% self-service airport journey. Happy Flow™ unveiled a world of possibilities in innovative and comprehensive new methods of biometric passenger flow management. The engine driving Happy Flow™ is Orchestra™, an integrated passenger journey management software where each stakeholder has their own view of all integrated airport processes.
With Orchestra™, each stakeholder can define passenger workflows and rely on a catalog of published services to write their own relevant business rules. Based on biometric transactions initiated by the passenger at each sequential self-service Happy Flow™ touchpoint be it mobile, check-in kiosks, bag drop, security, border or boarding gates high quality and real-time data on passenger identity is stored on a virtual Passenger Data Envelope, where each passenger’s unique information is stored in a highly secured manner utilizing Privacy by Design Principles.
Once again leading the industry into the future, Vision-Box™ exposed the power and versatility of Orchestra™ at Future Travel Experience Global Asia Expo in Singapore, one of the world’s principal gatherings of leading travel industry businesses, government representatives, and insider experts.
Vision-Box™ (vision-box.com) had a special presence at the FTE Asia Expo Seminar Stage. Under the theme “Fast Travel & Baggage Advancements”, João Sena, Business Unit Manager of Vision-Box Australia has unveiled what’s behind the company’s revolutionary Happy Flow™ and revealed how the open services platform Orchestra™ is connecting all airport stakeholders, managing passenger flow intelligently! Sharing the stage with IATA in a remarkable initiative, Vision-Box™ covered the latest trends on passenger processing, based on future visions from IATA on Auto Check-in, Passenger Communications, Biometrics Developments and Document Checks.
Pedro Torres, Marketing Director, highlights that “Orchestra™ is the first open services, cross-stakeholder platform for improved process monitoring, business intelligence and decision-making built upon biometrics. Combining all identity and border management solutions into a complete set of intelligent layers, Orchestra™ effectively digs into a gold mine of different security, efficiency and value-creation opportunities for every airport stakeholder. Aruba International was the first airport in the world to deploy Vision-Box™’s 100% self-service Happy Flow and major international airports will soon announce its adoption.”
Demonstrating its exceptional benefits to aviation stakeholders, Orchestra™ incorporates a set of Business Intelligence tools that allow the definition of custom Business Rules where stakeholders can raise alarms and trigger actions based on information from various sources. For example, an airline may wish to define a rule to keep luggage on hold for a passenger who is severely delayed, thereby allowing the airline to avoid a flight delay because of baggage off-loading. Similarly, an airport may wish to define a rule triggered by a large number of passengers checking in or crossing security access gates, thereby automatically opening more security lanes. Retailers and airlines may also offer customers personalized services according to their location and demographics, personalizing each offer to the individual passenger.
During Future Travel Experience Global Asia Expo, Vision-Box™ showcased a true end-to-end passenger journey, with a live demonstration of Happy Flow™ and Orchestra™ and how they play a fundamental role in the airport ecosystem. In particular, how the information made available by Orchestra™ is used to answer important questions such as in which areas of the airport passengers are spending most of their time, whether passengers have crossed specific touchpoints and how delayed they are: in a nutshell, visitors were offered a true vision of the airport of the future!