MOST TRUSTED NEWSWIRE PRESS RELEASE DISTRIBUTION
PRTODAY / NewswireToday press release distribution service network
Written by / Agency / Source: Vidyo, Inc.
Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service - Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service - AVDS.com / Vidyo.com
Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service

 

NewswireToday - /newswire/ - Houston, TX, United States, 2016/10/11 - Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service - AVDS.com / Vidyo.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation / Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

AVDS, a leading provider of the Interactive Intelligence Customer Interaction Center® (CIC) all-in-one customer engagement software suite, and Vidyo, a leader in embedded video communications, have announced an integration between CIC and Vidyo’s Web-based, high-definition video conferencing solution.

The Vidyo/CIC integration allows real-time queuing and connectivity of video interactions between contact center agents and customers.

“Our research shows that companies can immediately improve their customers’ experience using our Vidyo/CIC integration,” said AVDS President Sharon Moon. “For instance, claimants involved in an auto accident can engage with an adjuster via a video interaction to show damages on the spot, thus speeding up the claims process.”

The integration, when used in conjunction with CIC’s recording capabilities, can also enable supervisors and managers to review each video interaction to see if agents are being empathetic, thus further improving the customer experience.

The total video conferencing market is on a high growth trajectory and is forecast to grow at a compound annual growth rate (CAGR) of 13.2 percent from 2015 to 2020 to reach $11.44 billion by 2020 (Growth Opportunities in the Video Conferencing Market, Frost & Sullivan, June 2016).

Vidyo, already a major player in the video conferencing space, has been at the forefront of video-enabled communications in telemedicine, financial services and government. The Vidyo/CIC integration will significantly leverage Vidyo in contact centers that use CIC.

“The impact of face-to-face interaction as part of a contact center is clear and compelling. We have seen a tremendous response to our video collaboration platform and Vidyo is pleased to have been selected by AVDS for this integration into the Interactive Intelligence CIC contact center platform,” said Bob Smith, Senior Vice President, Global Sales, Vidyo.

The Vidyo/CIC solution is ideal for all industries, including insurance, financial services, healthcare and education.

About AVDS
AVDS (avds.com) is a leading provider of communications solutions manufactured by Interactive Intelligence, Vidyo, IBM, TantaComm and CallScripter that deliver measurable results to enterprise organizations and contact centers across all industries. Founded in 1992 by Sharon Moon, Automated Voice & Data Solutions was an early adopter of software-based communications. AVDS serves a range of industries with customers in the U.S., Europe and Australia and has been recognized by several organizations, including Inc. Magazine, Houston Business Journal, Woman’s Chamber of Commerce of Texas, DiversityBusiness.com and Forbes. Learn more at avds.com or follow AVDS on Twitter [.]avdsolutions.

About Vidyo, Inc.
Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo (vidyo.com) offers video collaboration solutions for companies that require the highest quality video interaction available. Recognized with over 120 patents, the company’s software platform and APIs are used by enterprise customers, service providers, and ecosystem partners to create innovative HD quality video-enabled applications embedded into workflows and emerging IoT devices.

AVDS Contact: Lana Bishop
P: +1 713-403-2142 - E: lana.bishop[.]avds.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Office Automation / Conferencing Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Vidyo, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick NewswireToday Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Office Automation / Conferencing articles,
CATCH Visitors via Your Competitors Announcements!


Automated Voice & Data Solutions (AVDS) Partners with Vidyo to Offer Enhanced Video Interactions for Improved Customer Service

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name NewswireToday and LINK as the source.
 
Publisher Contact: Mari Mineta Clapp - Vidyo.com 
408-398-6433 mari[.]vidyo.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Vidyo, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Office Automation / Conferencing via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Vidyo, Inc. / Company Profile


Read Office Automation / Conferencing Most Recent Related Newswires:

Grandstream and Naizak Announce Distribution Partnership in the Middle East
Grandstream Expands GRP Series of Carrier-Grade IP Phones with New Line of Competitively Priced Models
Grandstream Releases New Unified Communications & Collaboration Solution
Grandstream Releases New HD Video Conferencing Endpoint for IPVideoTalk
Professional Headset Shipments to Reach 65.7 Million Units by 2026 Across the Globe Says Frost & Sullivan
Grandstream Announces 1080p HD USB Webcam
Thrio Recognized by Frost & Sullivan for Establishing itself in the Contact Center Market with its Emerging Technology-powered Growth
Frost & Sullivan Recognizes RingCentral as Innovation Leader in the European Hosted IP Telephony and UCaaS Industry
Widespread Shift to Remote Work Presents Massive Opportunities for Virtual Meeting Solution Providers Says Frost & Sullivan
IPFone Leverages Ribbon’s Intelligent Edge Portfolio to Deliver Best-in-Class Communications Services During COVID-19 Pandemic
Evolve IP Launches the Work Anywhere Office™ - Fully Integrated Virtual Desktops, Collaboration / Communications and Contact Center
Grandstream Releases an HD Intercom and Facility Control Station
Telehealth to Experience Massive Growth with COVID-19 Pandemic, Says Frost & Sullivan
Grandstream’s GRP Series of Carrier-Grade IP Phones Awarded 2020 TMC Labs INTERNET TELEPHONY Innovation Award
Grandstream Receives 2020 INTERNET TELEPHONY Product of the Year Award

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  RightITnow, Inc.





 
  ©2021 NewswireToday — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com newswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are proudly NOT affiliated with USA TODAY (usatoday.com)