Angela Megasko, CEO of Market Viewpoint, presented at MSPA-NA’s, annual Shopperfest in June the trade industry conference for mystery shoppers. During her presentation, the author of Ultimate Mystery Shopping: Transforming Your Hobby into a Profitable Home Based Business, explained to mystery shoppers how the scheduling environment of a mystery shopping company works, why it is important to be a scheduler’s BFF and how this relationship can assist them in expanding their mystery shopping business and their income.
“I thought I understood how mystery shopping companies choose their shoppers”, said Elaine Marsten, a Shopperfest attendee,“But Angela’s presentation showed me there really is a process and a legitimate rating system. Angela also explained how important my actions are to being sure my rating is top notch in order to be considered for the better mystery shops.”
MSPA-NA (formerly Mystery Shopping Providers Association of North America) is the trade association representing the customer service experience industry throughout North America. Mystery shopping companies and mystery shoppers can be members of the organization. Each year MSPA-NA hosts Shopperfest, a conference where mystery shoppers come together to learn from mystery shopping company owners and experts in the field of customer experience evaluation.
Megasko’s presentation at Shopperfest 2016 provided shoppers with information to:
• Maximize their time and energy to make more money
• Be at the top of every scheduler’s list ALL THE TIME
• Write reports that get noticed and keep the assignments coming their way
• Have the insiders ‘eye’ into what goes on behind the scenes at a mystery shopping company
• Manage their business without getting overwhelmed.
“Angela Megasko is very knowledgeable in this area”, said Cathy Johnson,“She has taken the guess work out of what to do and how to work the business with much success!"
For 20 years, Angela Megasko has owned and operated Market Viewpoint, LLC, working with Fortune 500 companies’ worldwide in assessing the levels of customer service their staff provides to their customers. In business circles, Angela is known as “Jane Bond” - a nickname that came about as a result of the work she does in the secret shopping world. She is the go-to resource for effective strategies that maximize the profitability of customer relationships.
For more information on how to measure your customer’s experience through mystery shopping or to become a mystery shopper for Market Viewpoint, visit our website.
About Angela Megasko & Market Viewpoint
Angela Megasko, (marketviewpoint.com) is a Delaware Valley, Pennsylvania-based business owner, consultant, entrepreneur, author, business performance coach and professional speaker. As president and CEO of Market Viewpoint, an international professional mystery shopping and market research firm, Angela is dedicated to the growth and profitability of the clients she serves. As a speaker, trainer and coach, Angela has had multi-national experience delivering workshops, classes, seminars and webinars on a variety of business subjects. She is also a certified yoga instructor. For additional information visit our website or call 610-942-7030.